We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Mitigate customer complaints as needed • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Connect with the housekeeping department to ensure guest accommodations are ready • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Qualifications: • Comfortable taking telephone calls and mitigating stressful situations • 1+ year of hotel industry experience or related job preferred • High school graduate, GED recipient, or equivalent • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Exhibits working knowledge of Microsoft Office and reservation management systems

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