Job Description

MAIN JOB OBJECTIVE

Achieve the targeted sales objectives and sustain the Guerlain tradition of luxury and excellence by providing the highest standards of customer service at the Guerlain Boutique.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

• Assume accountability for all targeted sales objectives and maintain an accurate Daily Business Record.
• Ensure that counters and display cases are clean and that the merchandise presentation conforms to the guidelines established by Guerlain.
• Anticipate and communicate stock and PLV needs to the appropriate Account Executive and/or Retail Specialist.
• Provide full-range customer service in Boutique, including thorough product knowledge and excellent product demonstrations designed to educate and expose customers to the high service standards and quality products associated with Guerlain.
• Ensure that all communications with customers are courteous, cordial, and professional.
• Offer daily makeup and skincare consultations, exhibiting the highest level of expertise and customer responsiveness.
• Cultivate personal relationships with customers and maintain an up-to-date client registry (via follow-up phone calls, mailings, etc.).
• Generate brand excitement and awareness through the development and implementation of in-store events and demonstrations.
• Adapt the “Guerlain Attitude” by presenting the Guerlain image and brand uniform in accordance with established guidelines.
• Identify as the brand “Ambassador” by sharing the Guerlain experience with as many customers as possible.

Qualifications

PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED

• High School Diploma or equivalent, Bachelor’s degree preferred
• 2+ years of prestige beauty sales experience
• Ability to effectively manage customer expectations and build loyal customer relationships
• Excellent organizational skills **** and superior written and verbal communication skills, including mastery of necessary foreign languages (based on local market needs)
• CRT experience and aptitude in learning how to access computer based inventory and order status detail
• Knowledge of Microsoft Office for Windows and Excel
• Excellent make-up artist skills
• Strong negotiating abilities
• Flexible, adaptable, and team-oriented
• Appearance adapted to Guerlain image and values

Additional Information

NOTE : This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $30-35/hr.