Behavioral Health Operations Director

Brooklyn, NY

180-250k (Based on Experience)

Position Overview

We are a growing outpatient mental health organization with a bold vision to scale operations and deliver exceptional care across multiple service lines. We’re seeking a strategic, go-getter leader who can execute our vision, optimize systems, and drive growth. In this role, you will oversee operations for 50-60 staff members, ensuring smooth service delivery, regulatory compliance, and a positive, collaborative workplace culture. Prior experience with Article 31 compliance is required; experience with CFTSS is a huge plus.

Key Responsibilities

• Implement Systems:
  Design, refine, and optimize workflows to support scalable growth and operational efficiency.
• Lead with Accountability:
  Build a culture of excellence by setting clear KPIs, maintaining high standards, and fostering accountability.
• Execute a Vision:
  Translate organizational goals into actionable plans that drive sustainable expansion and innovation.
• Maintain Quality:
  Ensure service quality and compliance across all departments, including telehealth and substance abuse clinics.
• Problem Solving:
  Address staffing, compliance, and operational challenges swiftly and professionally.
• Drive Growth:
  Focus on innovation and continuous improvement to expand services and enhance patient outcomes.

Must-Haves

• Demonstrated leadership experience in behavioral health operations.
• Prior experience with Article 31 compliance is required; familiarity with Article 32 is a plus.
• Proven track record in implementing systems and scaling operations.
• Excellent interpersonal, communication, and multitasking skills.
• Experience working with multicultural teams and across diverse service lines.
• CFTSS experience is a huge plus.

Qualifications

• Significant experience in behavioral health, CTFSS, HCBS, or related fields.
• Strong analytical skills to set and review team KPIs.
• A growth-oriented, solution-driven mindset with the ability to thrive in a fast-paced, high-accountability environment.

Why Join Us?

This is an exciting opportunity to shape the future of mental health care. If you’re a polished, strategic leader with a passion for executing visionary plans and driving operational excellence, we’d love to hear from you.

Email resume to: Joel@maiplacement.com