Job Description

As a Bell Attendant, you will be the first point of contact for guests, providing exceptional service and assistance with their luggage and transportation needs. You will play a key role in creating memorable experiences for our guests by delivering a warm and efficient service from arrival to departure.

• Consistently offer professional, friendly and engaging service
• Responsible for the delivery to the room of Guest’s luggage, messages and any other items for delivery within the Hotel
• Engage warmly with guests whilst escorting them to their room
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• Ensure the guest is familiar with their room upon arrival (orientation, temperature control, etc…)
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests and answering questions in a helpful and informative way
• Provide information and recommendations about local attractions, restaurants, and transportation options.
• Ensure all guests arriving by vehicle on the front drive or departing from the hotel are assisted.
• Coordinate with valet for outstanding arrival and departure experiences.
• Assist guests with storage of luggage.
• Monitor and ensure the security of guest belongings during transportation and storage.
• Follow safety procedures and protocols to ensure a safe environment for guests and colleagues.
• Liaise with Front Office, Housekeeping, and other departments to fulfill guest requests promptly.
• Maintain effective communication with colleagues to ensure seamless guest experiences.
• Maintain accurate records of stored luggage and ensure security protocols are followed.
• Ensure that all areas of responsibility are kept neat and clean for our guests and colleagues.
• A knowledge of hotel services, activities, and hours of operations is required to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing.
• Follow all hotel and Forbes/LQA standards of service.
• Conduct self-audits and participate in the feedback of audits conducted to improve service levels.
• Handle guest concerns and provide assistance and resolution
• Proudly be an ambassador of the property and the Fairmont brand
• Maintain regular and predictable attendance
• Other duties as assigned

Qualifications

• Previous experience in a similar role within the hospitality industry preferred.
• Previous customer related experience required
• High School graduate or equivalent is preferred.
• Strong customer service skills with a friendly and outgoing personality.
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Knowledge of local attractions, restaurants, activities, and transportation options is an advantage.
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team and under minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must have ability to communicate well both verbally and written.
• Reading and counting is essential.
• Available to work shifts which include mornings, evenings, overnight, weekends, and holidays

Additional Information

What is in it for you:

• Wage: USD $23.00/hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.