Benefits:

401(k)

Competitive salary

Paid time off

Training & development

Please call the office at 817-349-6558 to set up phone interview.

Benefits/Perks

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Purpose of the Position

The purpose of this position is to ensure the recruitment, retention, and development of the best caregivers; and ensure satisfaction of clients through delivery of exceptional customer service with well trained and experienced hires.

Scope

The Hiring Manager reports to the Agency Director and is responsible for ensuring the satisfaction of both the clients and the caregivers. The incumbent’s responsibilities include a broad range of interaction with caregivers and clients, but primary role is for caregiver recruitment and hiring.

Responsibilities

1. Office Operation • Continually seek out and hire qualified applicants and maintain a pool of qualified caregivers to meet the demands of client volume and forecasted growth.

• Receive signed hire packet from newly hired caregivers and complete the hiring process using established guidelines.

• Conduct new hire orientation to caregivers to ensure compliance of caregivers to the agency policies and procedures.

• Ensure all caregivers have completed background check and registry checks prior to contact with clients.

• Conduct caregiver orientation, when necessary, to client to ensure compliance of caregivers to the client’s individual service plan.

• Enter new caregiver information into Soneto by end of the business day it was received and ensure that data are up to date.

• Enter applicable activities and updates by end of the business day it was received.

• Maintain employee files according to agency operational guidelines to ensure quick and easy retrieval of information and compliance to state regulations.

• Participate in each weekly team meetings.

• Conduct employee and client chart audits including discharge/termination and make appropriate corrections to ensure compliance with the company policies at any point in time.

• Conduct regular performance reviews on caregivers 30 days prior to their anniversary date. • Contact caregivers who are active, but not working, as well as inactive caregivers in order to update their status by end of the day on Thursday each week.

• Conduct caregiver disciplinary actions and terminations due to poor performance or violation of company policy when necessary.

2. Perform other related duties as required.

Knowledge, Skills, and Abilities

Knowledge The incumbent must have proficient knowledge in the following areas:

· knowledge of state-specific regulatory standards for the PAS industry

· experience in caregiving

Skills The incumbent must demonstrate the following skills:

• ability to provide outstanding customer service

• excellent interpersonal skills

• effective verbal and listening communications skills

• ability to manage time and prioritize work

• negotiation skills

• ability to adapt to changing work priorities and meet deadlines and schedules

• ability to learn an industry specific software (training provided), and operate spreadsheet, word processing, and email programs at a highly proficient level

• stress management skills

• time management skills

Personal Attributes The incumbent must demonstrate the following personal attributes:

• honesty and trustworthiness

• integrity and credibility

• respectfulness

• possess cultural awareness and sensitivity

• professionalism

• customer service

Working Conditions Physical Demands The incumbent will spend hours in the office. The incumbent may have to do some lifting from time to time.

Environmental Conditions The incumbent is located in a busy office. He or she is faced with constant interruptions and must meet with others on a regular basis.

Mental Demands The incumbent must deal with a wide variety of people and client and caregiver issues on a daily basis.

Qualifications • Must be 18 years of age

• Must be able to speak, read and write the English language

• Must have transportation in good working order

• Must have demeanor and social skills that would enable them to communicate well with clients to achieve favorable outcomes

• At least one year experience or certified training in caring for individuals with functional disabilities or completion of CSS Caregiver Training Program examinations within 6 months of hire date

• At least 2 years of college is required or college degree is preferred

• At least 2 years of supervisory or management experience

Physical Requirements • Light (ability to lift 50 lbs.)

• Ability to drive a motorized vehicle

• Ability to sit/stand for prolonged periods

Work Hours

8:00am to 5:00pm, Monday through Friday or as designated

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.