Job Description

As a Customer Service Advisor you will have the desire to help, support and provide resolutions to our customers; making well-informed decisions and working in a fast paced customer focused team.

Our dynamic contact center presents you with betting, payment, verification, login and general account inquires. With our customers contacting via telephone, Live Chat and email, you will play a fundamental part in their experience.

Sport and betting knowledge is not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential to succeed in your bet365 career. There is an abundance of support to develop you as an Advisor, as we truly believe that staff development is key to your success whilst delivering excellent customer service.

Due to the busy sporting calendar all year round, this position is offered on a full time basis requiring a flexible approach to working hours between 07:00 and 23:00, working any five out of seven days per week, including evenings and federal holidays.

In return, our current benefits package includes:

• Company funded medical, dental and vision healthcare.
• 401K Plan.
• Paid vacation and sick leave.
• Life Insurance.
• Short term and long term disability.
• Career development and growth.
• Company bonus scheme.
• Employee Assistance Program.
• Life events and long service awards.

MAIN RESPONSIBILITIES:

• Assisting our American customer base with their queries.
• Providing a first-time resolution to customer queries.
• Using internal tools to assist and take ownership of customer queries.
• Looking to resolve customer complaints.
• Liaising with internal departments.
• Escalating queries where necessary.
• Investigating issues thoroughly.
• Promoting responsible gaming.
• Promoting awareness of policies, procedures and licensing requirements.

Company Description

Founded in 2000 in the United Kingdom, bet365 is one of the world's leading online gaming companies with over 63 million customers worldwide, employing more than 5,000 people. With a record for innovation, we offer award-winning, industry-leading betting and gaming experiences and pride ourselves on the standards of customer service we deliver. Thanks to our team of in-house developers, bet365 now offers our most advanced app and website ever, with ease of navigation and an intuitive interface tailored to the sports on which our customers prefer to bet. We provide a market-leading In-Play product offering more markets on more sports than anyone else, ranging from Soccer and Basketball to Beach Volleyball. Above all, we believe that giving our staff the freedom to innovate at all levels is key to our success.