About Beta Bionics

Beta Bionics, Inc. is a medical technology company dedicated to bringing innovative type 1 diabetes management solutions to the many, not the few. We are committed to bringing better access to better solutions – and a better life for those living with diabetes – with the world's first bionic pancreas called the iLet. The iLet Bionic Pancreas is the first and only insulin delivery system that does not require carb counting*, bolusing, correction factors, or pre-set basal rates. The only number needed to get started with the iLet Bionic Pancreas is a user's weight – the iLet does the rest. The iLet lets users “Go Bionic” with their diabetes management.

Beta Bionics is a public benefit corporation. This means we are a for-profit company with obligations to serve both our public benefit mission and shareholders' interests. Beta Bionics is also a certified B Corporation; and as such accountable to operate with high standards of transparency, sustainability and accountability to our customers, employees, business partners, society, and the environment.

Successful candidates will be working with highly experienced colleagues, who are amongst the best in their fields. We have a mission-driven, passionate and collaborative culture where you will have a high degree of empowerment and opportunity to make a significant impact.

Please contact us if you fit the profile below and if you are interested in joining the Beta Bionics team!

*User must be carb aware.

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Summary/Objective:

As a Customer Care Representative, you will be in charge of helping patients use our iLet device and working to solve their issues or concerns. You will work closely with customers in an empathetic and supportive manner to promote the most accurate information relating to their inquiries. Come work for a fun, fast-paced company that puts their customers first while helping patients with their diabetes pump therapy.

Essential Duties and Responsibilities

[Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualified candidates who need a reasonable accommodation with the application process and/or to perform the essential functions of the position should notify the company's HR contact]

• Take inbound calls from the customer support queue and document conversations with patients in detail.
• Create cases to document patient complaints and feedback.
• Takes initiative while troubleshooting patient issues and addressing their concerns.
• Work with inside and field sales/clinical team to support patients and health care providers.
• Create orders for distributors.
• Make occasional outbound calls to follow up with patients and health care providers.
• Respond to emails from customers in a timely fashion.
• Perform other duties and schedules as assigned.
• Must comply with Privacy/HIPPA and other regulatory, legal, and safety requirements.
• Assist sales team with inbound phone calls, distributor trackers, and make outbound calls to provide patients with sales updates.
• Respond to marketing/sales inquiries.
• Operates with high standards that are aligned to Certified B-Corp values.
• Consider the beneficiaries of Beta Bionics' Public Benefit Mission with all actions and decisions.

Work Schedule:

• This position will be required to work Weekends, Nights, and Holidays.

Work Location: ****

• Remote or Hybrid in San Diego Office

Required Education and Experience

• High school diploma or GED
• Attention to detail and good problem-solving skills
• Able to type while talking with customers on the phone

Preferred Experience and Qualifications

• Bachelor's degree
• Previous experience working in a call center
• Experience working with Salesforce CRM
• Excellent communication skills, both verbal and written

Work Environment and Personal Protective Equipment

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, copiers, and scanners.

Physical Demands

• While performing the duties of this job, the incumbent is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with co-workers.
• This position requires travel depending upon business needs.

Salary Range

$50,000 - $60,000

Benefits

• Comprehensive medical and dental coverage
• FSA and HSA Plan Options, including an annual company contribution to the HSA
• 401(k) program with employer match
• Generous vacation accrual and paid holiday schedule

Equal Employment Opportunity Statement

It is the policy of Beta Bionics to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beta Bionics will provide reasonable accommodations for qualified individuals with disabilities.