Job Description

Who are we and why join us?

• WE HELP PEOPLE CHANGE THEIR LIVES. BetterHelp is the worlds largest counseling service. In 2013 we set out on a mission to provide everyone with easy, affordable, and private access to professional counseling - anytime, anywhere. Today, our network of over 10,000 licensed, accredited, and board-certified therapists have assisted more than a million people face life challenges. Every month, our secure website and mobile app facilitate over five million messages, chats, voice calls, and video sessions each month that help people change their lives.
• WE ARE A COMMUNITY THAT GROWS TOGETHER - BOTH PROFESSIONALLY AND PERSONALLY. Even with our exponential growth, our team is kept agile and nimble, allowing you to have a huge impact and carve your own path from day one. We invest in our peoples well-being and upward mobility because we know that business and individual growth go hand-in-hand.

What are we looking for? We are looking for a personable, polished, and articulate teammate who will represent BetterHelp during our rigorous counselor interviewing and onboarding process. You will be accountable for reviewing and interviewing (over video) licensed professional counselors that we bring to the BetterHelp platform, in order to ensure that every counselor is properly licensed, trained, experienced, and accredited. You are willing to learn the requirements necessary to become a licensed provider, in order to properly review counselor applications. You have a genuine interest in connecting high-quality counselors with people who are seeking convenient, discreet, and affordable access to therapy.

What will you do?

• You will be accountable for the day-to-day operations for Provider Network applicants, including initial application review, license verifications, initial credentialing and sanctions investigations, and reporting on pipeline health and activity.
• You will interview and onboard new counselors who join the BetterHelp platform.
• You will be accountable for maintaining high levels of customer service and commitment to SLAs.
• You will be a liaison between our BetterHelp Clinical Team, our Provider Network Team, and our licensed professional counselors.
• You will work with applicants all the way from their initial application through to their license verification and final approval.
• You will carefully and correctly document each step of the process in our internal systems.
• You will proactively conduct outreach and maintain productive communications with applicants and recently approved counselors.
• You will present yourself professionally at all times in both written and verbal/video communications.
• You will enjoy great teamwork, have lots of fun, and take pride in building a world-class product that makes a difference in people's lives.

What will you NOT do?

• You will NOT treat this as a "job". We believe in what we do and we are very passionate about it. If you're simply looking for a job to pay the bills, please don't apply.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining sustainable work/life balance. Really.

REQUIREMENTS

• Ability to maintain confidentiality at all times
• Outstanding time management skills
• Tech-savvy - being able to grasp, operate, and master complicated computer systems
• Excellent written and verbal communication skills
• Patient, trustworthy, and effective working with counselors all over the U.S.
• Ambitious, hardworking, eager to get results and succeed
• To make sure you read the job description, please add the word "moussaka" to your cover letter
• Ability and willingness for occasional work over weekends

ADVANTAGES (NICE TO HAVE, BUT NOT REQUIRED)

• Completed or in progress - Bachelors or Masters degree in psychology, social work, or counseling
• Experience in providing customer support over email or phone
• Experience in recruiting / interviewing

BENEFITS

• Very competitive salary & equity compensation
• Excellent health, dental, vision coverage
• 401k benefits with employer matching contribution
• Ridiculous perks programs during COVID-19 pandemic
• Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
• Catered lunch every day, bottomless snacks (even avocado toast!), and locally roasted coffee
• Commuter benefits, FSA accounts, and Employee Stock Purchase Programs available
• Building something that matters - loved by the people and admired by the press
• Any piece of hardware or software that will make you happy and productive
• Free BetterHelp accounts for all team members
• Awesome people to work with
• Nothing to slow you down
• Helping people have a better life, every day