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Beverage Dispense Technician

Term: Full time

Location: Field Based - USA

About Boxbar:

Boxbar Tech is the world's first automated self-service drinks solution able to dispense a full drinks menu. We are on a mission to reshape the landscape of bar service at events, venues and within the hospitality sector globally with our one-of-a-kind technology.

For events and venues grappling with unprecedented cost increases and operational inefficiencies, beverage service has never been more vital but at major events it remains defined by long queues, poor quality drinks and low customer satisfaction. We exist to solve this problem!

Our mission is to revolutionise the experience with innovation and a premium level of service that increases service speeds, efficiencies, profits and customer satisfaction levels for our partners. We are proud to work with major events, festivals, venues, sports clubs and hospitality organisations around the world including Live Nation, ASM Global, LIV Golf, Levy, Sodexo, Peppermint, AEG Presents, Dreamland, Parklife Festival, Juventus, London Stadium, Birmingham City FC, Ibiza Rocks, Co-op Live, Download Festival and many more.

About the job:

We are seeking skilled and motivated Beverage Dispense Technicians to join our team. In this role, you will be responsible for the installation, maintenance, and repair of our beverage dispensing systems across various locations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to providing outstanding service.

Key Responsibilities:

• Install, troubleshoot, and maintain Boxbar Tech's dispensing equipment, including self-service machines, coolers and related technology.
• Champion quality by ensuring all quality control and assurance procedures are followed.
• Work to deadlines on both physical and administrative aspects of the job.
• Ensure that all Boxbar Tech dispensing equipment is never offline to maintain service continuity.
• Offer training and support to Boxbar Tech staff and clients on the proper use and maintenance of dispensing equipment.
• Manage inventory, including purchasing equipment and completing regular inventory takes.
• Fit out and build bars, festivals, venues, and events that we manage.
• Diagnose and resolve technical issues related to beverage dispensing systems promptly and efficiently.
• Collaborate with other team members to ensure successful deployment of new equipment at events and venues.
• Maintain accurate records of service activities, repairs, and inventory of parts and supplies.
• Work closely with management to identify opportunities for improvement in equipment performance and customer satisfaction.
• Ensure compliance with health and safety regulations, as well as company policies and procedures.
• Respond to emergency service calls as needed, including after-hours support.
• Develop and improve processes and quality of dispense to ensure a world-class service.

Requirements:

• Minimum 3 years proven experience as a technician, in the beverage industry or related field.

• Valid driver's licence and reliable transportation to travel to various job sites.

• Flexibility to work evenings and weekends as needed servicing a variety of events and hospitality businesses.

• Diploma or equivalent; technical certification in a related field is a plus.

• Strong mechanical and electrical troubleshooting skills.

• Familiarity with beverage dispensing systems and equipment.

• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.

• Strong attention to detail and problem-solving abilities.

• Excellent understanding of technology solutions

• Demonstrate an ability to manage projects, focus on achieving objectives, adjust priorities, manage time and follow up on actions

• Show an ability to work autonomously and be able to take responsibility beyond scope of role

• Be aware of and take responsibility for implications of decisions

• Have the ability to cope in a high-pressure environment

If you don't meet every single requirement, we'd still encourage you to apply. We are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.

Benefits

Benefits & Perks also include:

• Minimum 25 days holiday plus bank holidays
• Discretionary flexible working
• Pension
• Duvet morning on your Birthday
• Training programmes
• Regular team drinks & outings
• Regular team lunches
• Value driven start-up culture
• Potential for share options
• The chance to be part of a cutting-edge company in the beverage industry.

This role is Field Based role so a current Driving License is required.
This is a talent pool application, we will be inviting you for an interview in case there's an open vacancy close to your location.