Full job description

Glasser and Glasser, P.L.C. is seeking to hire full-time Bi-Lingual Spanish Collections Representatives!

Please apply and submit your resume for consideration.

Job Description : The Consumer Resolution Specialist is responsible for working with consumers to develop payment plans and resolutions for outstanding debt.

1-2 years of high-volume collections experience preferred.

Responsibilities:

• Work assigned accounts to develop recovery strategies that work for consumers and clients.
• Resolve consumers concerns and respond to complaints with professionalism in a manner that satisfies the consumer and de-escalates the situation.
• Proven time management and organization skills a must.
• Experience negotiating in a collections call center environment. Proven performance in recovery preferred.
• Bilingual Spanish is a plus with possibility of additional bonus.
• Capability to communicate effectively both verbally and in writing.
• Knowledge of debt collection laws to include the FDCPA.

Experience:

• Sales Experience
• Customer Service
• Call Center

All employment offers are conditioned on passing a preemployment drug screen and background check.

Job Type: Full-time

Pay: $18.15 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Ability to Relocate:

• Norfolk, VA 23510: Relocate before starting work (Required)

Work Location: In person