ABOUT US
Our family of stores includes Atlanta Cycling, Trek Tennessee, and Trek South Carolina. We believe the bicycle is a simple solution to many of the world's most complex problems - from climate change to traffic congestion, physical and mental health, and more. That's why we're committed to Building Better Cyclists and using bikes as a force of good for our planet and every person on it. Improving our communities by changing the way people experience cycling is one of our core values. If you feel the same way, apply to join our team today!
POSITION OVERVIEW
Whether you're helping someone find their first bike or tuning up a ride for an epic journey, we're in the business of creating lasting memories. The pace is fast, our customers are passionate, and a collaborative, customer-focused mindset is essential. We prioritize hospitality skills and are more interested in your eagerness to learn than in what you already know. If you're a bike expert, fantastic! If not, we provide comprehensive training. What matters most is your ability to understand customer needs and deliver exceptional service.
We are looking for a skilled and passionate BIKE MECHANIC / TECHNICIAN to join our team in Chattanooga, TN. In this role, you'll be responsible for assembling, tuning, and maintaining bikes to ensure top performance and safety for our customers. With a strong understanding of bicycle components and mechanics, you'll troubleshoot repairs, service bikes on the spot, and install accessories customers choose for their new bikes. You'll also be the first to handle brand-new models before they hit the sales floor. Above all, you'll build trusted relationships with customers who rely on you to keep their gear running flawlessly.
The ideal Bike Mechanic balances a passion for people with broad technical expertise, a commitment to quality craftsmanship, and excellence in retail practices, all while supporting teammates in a dynamic, customer-focused environment. If you're a problem-solver with a love for bikes and a drive for technical mastery, this is a great opportunity to put your skills to work.
What You'll Do
- Repairs on all types of bikes
- Building new bikes for the sales floor
- Continuous training on proper techniques and methods
- Providing our customers with a high level of customer service
- Have confidence working with suspension systems and hydraulic systems
- Sales of service packages, parts and accessories
- Maintain professional environment in store and work area
- Understanding product knowledge to answer customer queries properly
- Product demonstrations where necessary
What You'll Bring to the Team
- Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
- Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
- Top-notch communication skills
- Impressive attention to detail and a love for tinkering ‘til you figure it out.
- Eagerness to learn the ins and outs of servicing bicycles
- A desire to continually learn proper service methods and new technologies
- Prior mechanic experience is not required!
We are an Equal Employment Opportunity (“EEO”) Employer. We strictly prohibit discrimination based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.