Bilingual Chinese Mandarin Customer Service Rep

Mannatech, Inc.

Bilingual Chinese Mandarin Customer Service Rep

Patchogue, NY
Full Time
Paid
  • Responsibilities

    GENERAL SUMMARY:

    Provides information to customers about company products and services. Acts as liaison between customers and the company to resolve account or service problems.

    Applies job skills and company policies and procedures to complete a variety of tasks. Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments.

    RESPONSIBILITIES/TASKS:

    Provides product or service information to customers and ensures that they receive the best possible service

    Maintains goodwill of customers during service period and promotes the sale of company products to existing and potential customers

    Acts as customer contact regarding pricing, scheduling, and shipping

    Resolves routine product or service problems to ensure customer satisfaction

    Recommends corrective services to resolve customer complaints

    Processes orders for Associates and handles order-related inquiries

    Researches and answers Associate questions related to commissions

    May be called upon to assist other departments by translating documents or assisting on calls

    Performs other duties as assigned or requested

    Required Skills

    Knowledge of general office practices

    Basic reading, writing, and arithmetic skills

    Fluent in speaking, reading, and writing Chinese at a professional level (fluently in both Cantonese and Mandarin preferred)

    Good verbal and written communication skills

    Intermediate knowledge of PC software applications

    Ability to be detail-oriented

    Required Experience

    1 year of previous experience in an inbound call center or other customer service job is preferred

  • Qualifications

    Knowledge of general office practices

    Basic reading, writing, and arithmetic skills

    Fluent in speaking, reading, and writing Chinese at a professional level (fluently in both Cantonese and Mandarin preferred)

    Good verbal and written communication skills

    Intermediate knowledge of PC software applications

    Ability to be detail-oriented