Monday-Friday (8:30AM-5:30PM)

Job Description

The Bilingual Customer Care Specialist  plays an essential role to the success of Seafreight Drayage Solutions including dispatching and monitoring movement of containers for the customer. They ensure smooth and constant communication between our internal customers and our trucking partners.

Tasks and Responsibilities:

\- Effective load planning.

\- Work alongside KN Seafreight offices to meet minimum load standards and create loads that can be readily dispatched.

\- Optimize loads for best possible service, while mitigating cost.

\- Operational planning of selected ports and ramps.

\- Address payable issues with customers and vendors, working in conjunction with the admin/accounting department.

\- Communicate directly with customers when necessary to advise shipment delays and updates.

\- Collect and organize data for reporting.

\- Provide excellent customer service to both internal and external customers, as well as trucking partners.

Employees may also have additional responsibilities in accordance with supporting a specific department(s)/division(s) and/or be tasked with specific, individualized assignments.

Skills and Experience

Ideal candidate will have:

? Relevant work experience not required, but beneficial.

? College education or equivalent experience a plus

? A willingness to learn and adapt to different systems and platforms

? Ability to multitask and be comfortable in a strong-paced environment

? Strong customer service background

? Professional demeanor and communication

? Work as a team to meet a shared goal

? Intermediate to advanced Microsoft Excel skill