Benefits:

401(k)

Health insurance

Paid time off

A customer service representative (CSR) is the first point of contact for customers with questions or issues about a company's products or services. Their responsibilities can include:

Responding to inquiries.

Answering questions via phone, email, or chat, and forwarding questions to the right departments when necessary.

Processing orders.

Managing orders from placement to delivery, including returns and exchanges.

Gathering customer feedback on products and services and reporting it to the relevant department.

Educating customers/ Building relationships.

Informing potential buyers about products and services.

Engaging with customers in a friendly and professional manner to build trust and sustainable relationships.

Resolving issues.

Listening to customer concerns and complaints and providing appropriate solutions and alternatives within time limits.

Meeting targets.

Keeping records.

Keeping track of customer correspondence and logging key account information and customer data.

Adheres to company policies and procedures; follows department training guidelines, best practices, and operating procedures.

Follows all Location Safety and Security Guidelines

May involve reaching, crouching, kneeling, stooping, climbing ladders, depth perception and color vision.

Be able to work within flexible positions when needed.

Ability to work a flexible schedule, including day, evening, weekends, and/or holidays.

*Unique Specification: Must be bilingual in Spanish/English.

Job Type: Full-Time/Hourly

Schedule: 8-hour Shift (May vary)

Monday-Friday Location: In-Person 510 S Sam Houston Pkwy W Houston, TX 77047