Benefits:

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job Description:

The FNOL rep plays a critical role in the insurance claims process by receiving and documenting initial reports of loss or damage from policyholders. They gather essential information about the incident, such as date, time, and cause, while ensuring accurate and complete documentation.

Responsibilities:

Documenting initial reports of loss or damage from policyholders accurately

Gathering essential details about the incident, including date, time, cause, and description

Providing guidance and support to policyholders regarding the claims process

Initiating the claims investigation process and assigning cases to appropriate adjusters

Prioritizing and handling high-priority or complex cases

Communicating with stakeholders to obtain additional information or documentation

Maintaining accurate records of all interactions and claim-related updates

Qualifications:

Strong communication and customer service skills to interact effectively with policyholders and stakeholders

Excellent organizational and multitasking abilities to handle multiple claims and prioritize tasks

Attention to detail to accurately document and record information

Basic knowledge of insurance policies and claims processes

Ability to remain calm and composed in high-pressure situations

Proficiency in using computer systems and software for data entry and documentation

Adaptability to learn and apply new information quickly

Job Type: Full-time

Pay: $19.55 - $23.55 per hour

Benefits:

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Shift:

8 hour shift

Day shift

Morning shift

Weekly day range:

Monday to Friday

Work setting:

In-person

License/Certification:

All Texas lines adjuster license