**CommonGood Medical is a Christ-focused ministry first, and a clinic second. Our mission is to share the love of Christ by partnering with our community to provide quality, compassionate healthcare and resources to our medically underserved neighbors. Hire is required to agree with our vision and mission.

POSITION SUMMARY: Serves as the first impression of CommonGood Medical for our patients and visitors. Assists in managing the front office and provides administrative support to all clinic staff.

ESSENTIAL FUNCTIONS:

Create a warm, comfortable setting in which the patient is welcomed and cared for while waiting to be seen by clinic staff.

Check patients in and out of appointments and schedule patients for appointments.

Answer incoming phone calls and voicemails for new patient inquiries or existing patients requesting appointments. Ensure all calls or messages are routed to the appropriate staff member

Create and manage appointment reminders and all other outreach text messages.

Support re-enrollment process for existing patients

Answer requests for medication refills and route to medical staff

Support enrollment process for new patients

Check and schedule on-site referrals

Oversee all incoming faxes and upload patient charts or forward to appropriate party.

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide administrative support to other clinic staff.

Other duties emanating from Administrative Referral Coordinator.

QUALIFICATIONS:

Fluency in Spanish and English required.

Detail-Oriented with the ability to quickly shift tasks.

Strong administrative and organizational skills.

Demonstrates excellent verbal and written communication and interpersonal skills in person and over the phone.

Proficiency with computers and in Microsoft Office Suite and willingness to learn AthenaHealth (electronic medical record).

Hands-on experience of scanners, copiers, fax machines and basic office equipment.

Understands how to ask for help when situations or problems present which are beyond their ability or knowledge.

Exhibits a willingness to learn new skills.

Ability to work well under pressure and handle difficult situations in a calm manner.

Ability to align with our organizational values.

Some Saturday and evening availability is required.

Our ideal candidate for this role is one that agrees with and has a passion for the vision and mission statement of CommonGood Medical, including our priority of being a Christ-focused ministry first, and a clinic second.