A female minority owned law firm located in Arlington, TX is seeking a Spanish-bilingual individual to take an active role in advocating for immigrants. Our main priority is ensuring every caller and visitor feels heard and receives the highest quality of customer service. Working at the Law Office of Carrie Nguyen means making the American dream possible for hardworking immigrants in today's challenging immigration system. It is important that all employees of the firm possess the following attributes: excellent interpersonal and customer service skills; strong writing and effective communication skills; respect for confidentiality; attention to detail; positive, upbeat attitude; patience in dealing with difficult and challenging situations, dependability; highly motivated, confident, and self-starters. When you’re the best, we’re the best! We instill an environment where employees feel engaged, satisfied, and able to contribute their unique skills and talents. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance now and in the future. Responsibilities: • Screen incoming potential client phone calls to make sure the case falls within our scope of the firm while helping the caller feel heard and understood • Monitor calendar and schedule appointments • Greet clients and potential clients • Scan supporting documents • Input new lead's information into file database and case management software • Facilitate with intake process • Process incoming and outgoing mail • Update the team with weekly intake reports • Assist with billing and accounting • Implement and improve upon administrative processes for more efficient workflow • Other administrative duties as assigned Qualifications: • Background in immigration is preferred but not required • Previous customer service or sales experience preferred • High school diploma or equivalent required; Associate's or Bachelor's degree preferred Compensation: $17-$19

• Screen incoming potential client phone calls to make sure the case falls within our scope of the firm while helping the caller feel heard and understood • Monitor calendar and schedule appointments • Greet clients and potential clients • Scan supporting documents • Input new lead's information into file database and case management software • Facilitate with intake process • Process incoming and outgoing mail • Update the team with weekly intake reports • Assist with billing and accounting • Implement and improve upon administrative processes for more efficient workflow • Other administrative duties as assigned