Job Description

We are currently looking for a Customer Service Representative to add to our Team.

WHAT YOU WILL DO As a Customer Service Representative, you will:

• Negotiate payment terms and arrangements, where applicable
• Help customers with complaints and questions
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Respond to customers on all inbound/outbound calls
• Give customers information about products and services
• Ensure customer satisfaction and provide professional customer support

ABOUT YOU

• You enjoy talking to people on the phone
• You are empathetic, a good listener, and want to help others
• Have a desire to grow and drive your career forward
• You are available for weekday and evening shifts, 1-2 Saturday shifts per month
• Potential to earn monthly commission/bonuses, referral incentives, etc.

WHY WORK WITH US?

• Consistent shifts, full-time hours
• Benefits (medical, dental, life)
• Casual Dress Code
• Amazing work culture where you can learn and grow
• We combine your people skills with technical and client-specific training to make you a top-performer.

WHO ARE WE Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call center industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business. We provide career opportunities in Customer Service & Collections, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.  

WHERE ARE WE 6800 Paragon Place, Suite 400 Richmond, VA 23230  

CHECK US OUT FOR YOURSELF Twitter & Instagram: @bgocareers Facebook & LinkedIn: @BillGoslingOutsourcing Website – https://www.billgosling.com/careers Apply now or reach one of our Branch Recruiters at 1-888-372-5708.

Company Description

Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business. We provide career opportunities in Customer Service & Collections, with various shifts and full time hours in our state-of-the-art call centre. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.