Benefits/Perks

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Job Summary

We are seeking a Bill and Account Collector to join our team! As a Bill and Account Collector, you will be making phone calls or sending emails to customers with outstanding debts, discussing their options for repayment, and finding a common ground so that every party is happy with the outcome. You will also be maintaining records of communications with customers and processing incoming payments and settlements. The ideal candidate has exceptional customer service skills, strong computer skills, and comfortability working in a fast-paced environment.

Responsibilities

Contact customers to discuss their accounts and outstanding balances

Discuss the reason for the debts with the customer, and help them best understand their options moving forward

Create payment plans that work with the customer while also aligning with company policy

Maintain excellent records of customer interactions

Process incoming payments or debt settlements

Qualifications

Excellent customer service skills

Excellent communication skills

The ability to work well in a fast-paced environment

Familiarity with computer programs including the Microsoft Office suite