Biller / Urgent Care Checkout

Evergreen Family Medicine is committed to providing excellent care for your family with clinics in Roseburg, Sutherlin and Myrtle Creek Oregon. Evergreen Family Medicine serves outpatient needs, including Urgent Care, Family Practice, Women’s Health, Occupational Health, and school-based telehealth.

Evergreen Family Medicine is a Drug Free Workplace. All candidates that are offered employment will be required to pass a pre-employment drug screen and background check.

Responsibilities and Duties:

• Communicates, calculates, and collects co-pays, coinsurances and deductibles from any patient owing at check in, check out, or over the phone. • Maintains confidentiality according to HIPPA regulations and EFM policies. • Adheres strictly to EFM departmental standards and policies, including state and federal regulations. • Communicates effectively and professionally with coworkers, managers and patients via phone, email or in person. • Maintain current knowledge of all insurances including verifying benefits and eligibility for OHP, DCIPA & Atrio including PCP assignment. • Advocates for patients by creating appropriate patient cases, requests, communications, and appointments in Athena, on paper and in person. • Accurately accounts for all cash, checks and credit card transactions posted and balances batch at the end of the night. • Communication with outside provider offices, facilities and insurances via phone, fax and computer. • Answers all receptionists’ questions pertaining to insurance. • Keeps an active working knowledge of Athena, engages in continuing education and trainings as offered by manager or company. • Active working knowledge of ICD-10 and CPT codes. • Self Manages to stay on task, maximizes efficiencies and does not distract others as well as encourages others to do the same. • Maintains a positive attitude, does not take work issues personally and does not allow personal issues to affect the workday. • Ensures on a daily basis to promote an environment filled with teamwork, a positive outlook and constant professionalism.

Qualifications and Skills:

• High School Diploma or equivalent • At least one (1) year of collections/AR experience. • Communication, interpersonal, clerical, and organizational skills necessary to complete job duties. • Ability to handle the confidential aspects of the work. • The ability to type at least 40wpm and activate and operate computers and office equipment.

Physical requirements:

• Prolonged periods sitting at a desk and working on a computer. • The employee is frequently required to walk; use hands and fingers, handle, or feel; and reach forward with hands and arms. • The employee is occasionally required to sit and stoop, kneel, or crouch. • Must be able to lift up to 35 pounds at times. Our culture and values are every employee’s responsibility: The needs of our patient come first S.P.I.R.I.T

• Stewardship • Patient & Population Focused Health Care • Integrity • Respect • Innovation • Teamwork

Benefits: • Health, Dental, Vision benefits • Life Insurance • 401k with a company match up to 6% • Paid Time Off