POSITION SUMMARY

The Billing Administrator is responsible for ensuring accurate and timely billing and invoicing, monitoring customer accounts and handling customer inquiries and resolving billing discrepancies. May also engage in collections activities. Set up new customer accounts and maintenance agreements, as well as, process maintenance renewals, cancellations and terminations.

What you’ll do:

• Generate and process service invoices accurately and in a timely manner.
• Ensure all charges associated with labor, materials, and services are correct and match the work completed.
• Review completed service orders to verify that all work performed is documented and billed appropriately.
• Work closely with the service department to capture all applicable costs, including parts, labor, and applicable fees to ensure comprehensive billing.
• Coordinate with the purchasing team to ensure material costs are accurately recorded for billing purposes.
• Ensure that all billing aligns with customer contracts, agreements, and applicable service terms.
• Distributes all service invoices to customers on a timely basis.
• Respond to customer billing inquiries, addressing any concerns or discrepancies. Resolves or escalates as appropriate.
• Assist in tracking and managing customer payments and account status.
• Collaborate with the collections team to address past-due accounts and resolve billing issues promptly.
• Review and process new maintenance agreements for customers, ensuring all details are accurately entered into the system.
• Verify and confirm the accuracy of contract terms, pricing, and coverage as per customer requests and company standards.
• Ensure all maintenance agreements and associated documentation are properly recorded and filed.
• Identifies and coordinates open and upcoming work with team supervisors, including agreement subcontract needs.
• Monitors schedule and reports as appropriate. Sends out consolidated maintenance reports on monthly completed work on a timely basis.
• Generate invoices for maintenance agreements and ensure billing is completed accurately and on time.
• Work closely with the service and sales teams to ensure accurate service and billing information for maintenance agreements.
• Prepare regular reports on the status of maintenance agreements, including active contracts, renewals, and cancellations.
• Prepare renewal notices and documentation for customers in advance of agreement expiration.
• Process any changes or modifications to maintenance agreements based on customer requests.
• Monitors work performed against contract terms, communicates with customers to ensure work performed meets expectations, escalates to supervisor as needed.
• Performs additional tasks in support of the service administration team as needed.

What you’ll need to be successful:

• Enters service contracts into system. Ensures each customer’s account information is correctly updated and entered.
• Schedules and documents tasks for assigned service contracts. Follows up on recommendations and ticket completion, coordinates any purchased materials or sub contracts as required.
• Identifies and coordinates open and upcoming work with team supervisors. Monitors schedule and reports as appropriate. Sends out reports on completed work on a timely basis.
• Monitors work performed against contract terms, communicates with customers to ensure work performed meets expectations, escalates to supervisor as needed.
• Ensures that records and systems are updated, and contract agreements are filed properly.
• Prepares and distributes invoices to customers on a timely basis. Monitors customer accounts for payment and assist with collection of payment as needed.
• Responds to customer inquiries or concerns. Resolves or escalates as appropriate.
• Supports contract renewal process. Communicates upcoming renewals and document renewals.
• Performs additional tasks in support of the service administration team as needed.

What you bring to the table:

• High School diploma or equivalent
• Two (2) years of billing or directly related experience

YOU Matter

PEOPLE FIRST: BUILDING TALENT BY DESIGN

At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.

If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you! At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job. We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued.

If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE , SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY.

Benefits:

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:

• 401(k) Plan with 50% Company Match (no cap) and immediate 100% vesting
• Annual incentive program based upon performance, profitability, and achievement
• Medical, Dental, Vision Insurance – 100% Paid for Employee
• Term Life, AD&D Insurance, and Voluntary Life Insurance
• Disability Income Protection Insurance
• Pre-tax Flexible Spending Plans (Health and Dependent Care)
• Holidays/Vacation/Personal Time/Life Events Leave
• Numerous training opportunities and company paid membership for professional associations and licenses

For more information on Southland Industries, please visit our website: Southland Careers or on Facebook or LinkedIN ****

To hear what our employees are saying about working at Southland Industries, check out our Culture site - Explore Our Culture

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

****All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. ****

We are not able to offer sponsorship of employment at this time

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Required Skills

Required Experience