We’re upfront and honest about who we are and what we expect because we want to make sure this is the right job for you. We take hiring seriously, and we take welcoming a new team member even more seriously. We won’t waste your time if you’re not a good fit, and we want to make sure you know exactly what the role involves before you apply. This job is challenging, but it’s also rewarding. If you're ready to be part of a fast-paced, team-oriented, and growth-focused environment, then we’d love to hear from you. We are a small, highly respected law firm in Austin, Texas, with three attorneys and four administrative staff members. We focus on estate planning, trust management, probate, and business law, and our reputation for truly caring about clients is something we pride ourselves on. We’re looking for a Billing & Collections Specialist to join our team, someone who is experienced and enjoys working with people. What You’ll Be Doing: As our Billing & Collections Specialist, you will play a vital role in managing the firm’s billing, retainer replenishment, and accounts receivable collections. You’ll be working closely with the team to ensure that our financial operations run smoothly. Responsibilities: What We’re Looking For: • Positive Attitude and Resilience: We need someone who can approach challenges with a positive, problem-solving mindset. Our office doesn’t work well with negative attitudes or complaints; we’re focused on solutions and improvement. • Adaptability: We’re a growing firm, and things are always evolving. If you’re comfortable with change and eager to improve both yourself and the team, you’ll fit right in. • Organized and Detail-Oriented: This role requires attention to detail and the ability to juggle multiple tasks efficiently. You should thrive on keeping things organized and ensuring nothing slips through the cracks. • Tech-Savvy: You should be proficient in Excel and QuickBooks, and if you’re familiar with Clio, LawPay, or Lawmatics, that’s a big plus. We appreciate someone who’s comfortable with technology and willing to learn new tools to improve efficiency. • Self-Sufficient: We are a team, but we also need someone who can take ownership of tasks and problem-solve independently when necessary. • Excellent Communication Skills: In this role, you’ll be interacting with both clients and colleagues. We need someone who can communicate clearly, professionally, and empathetically, especially since many of the clients are going through difficult times. • Commitment to Excellence: We expect you to give 100% while you’re here. Getting things done right the first time is essential, and we need someone who takes pride in their work and is committed to meeting high standards. Qualifications: Expectations and Work Environment: • A Fast-Paced, High-Performance Environment: This is not an easy job. We have high standards and need someone who’s committed to working hard and doing the job right. If you’re not up for this challenge, this probably isn’t the job for you. • Constructive Feedback: We’re committed to helping our team grow, which means we’ll give you feedback when needed. If something needs to be addressed, we’ll work together to make improvements. However, we expect you to take responsibility for your work and make adjustments when needed. • Team Collaboration: While you’ll have individual responsibilities, you’ll also be working closely with others. We believe in a team-oriented approach, and it’s important that everyone is willing to support each other. If you prefer to work independently without engaging with others, this job might not be a fit. • Work Hours Reliability: Our office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m., with a one-hour lunch and two 15-minute breaks. We need someone who can dependably show up on time every day. We also ask for reliability when it comes to work performance; distractions like excessive internet browsing or personal phone calls during work hours are not part of the job. • Compassionate Client Interaction: Clients often come to us during some of the toughest times in their lives. Empathy and professionalism are a must. You’ll need to maintain patience, understanding, and respect in every interaction. • Additional Requirements: • Strong Organizational Skills: You need to be detail-oriented and comfortable managing multiple databases and systems. • A Willingness to Learn: If you’re unfamiliar with our case management software, we’ll train you. But you need to be willing to learn and adapt to new technology. • Team Player: We are a tight-knit team, and we need someone who is ready to work collaboratively and help out in other areas when needed. If you’re above taking on miscellaneous tasks (like making coffee or pitching in during busy times), this role is not for you. Compensation Benefits: • Salary: The starting salary is negotiable based on experience, and it will be reviewed after 90 days. • Work-Life Balance: While we generally don’t expect work outside regular office hours, there may be occasional emergencies or busy periods where extra help is needed. We appreciate your flexibility and dedication. How to Apply: If you think you’re a good fit for this role, we want to hear from you! Please submit your resume along with a cover letter. In your cover letter, please include: • What you believe makes a stellar Billing Collections Specialist. • Why you’re the best candidate for this position and what you bring to the team. • Your salary expectations. • Three words that describe you best. We’re excited to review your application and hopefully meet you soon! If you’ve made it this far, we know you’re serious about this opportunity. Thank you for considering joining our team! Compensation: $20 - $28 per hour Base Pay + Incentive Compensation

• What We’re Looking For: • Positive Attitude and Resilience: We need someone who can approach challenges with a positive, problem-solving mindset. Our office doesn’t work well with negative attitudes or complaints; we’re focused on solutions and improvement. • Adaptability: We’re a growing firm, and things are always evolving. If you’re comfortable with change and eager to improve both yourself and the team, you’ll fit right in. • Organized and Detail-Oriented: This role requires attention to detail and the ability to juggle multiple tasks efficiently. You should thrive on keeping things organized and ensuring nothing slips through the cracks. • Tech-Savvy: You should be proficient in Excel and QuickBooks, and if you’re familiar with Clio, LawPay, or Lawmatics, that’s a big plus. We appreciate someone who’s comfortable with technology and willing to learn new tools to improve efficiency. • Self-Sufficient: We are a team, but we also need someone who can take ownership of tasks and problem-solve independently when necessary. • Excellent Communication Skills: In this role, you’ll be interacting with both clients and colleagues. We need someone who can communicate clearly, professionally, and empathetically, especially since many of the clients are going through difficult times. • Commitment to Excellence: We expect you to give 100% while you’re here. Getting things done right the first time is essential, and we need someone who takes pride in their work and is committed to meeting high standards.