Billing Operations Specialist (Remote)

Job Mobz

Billing Operations Specialist (Remote)

San Francisco, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Overview:
    We’re looking for a detail-oriented and proactive Billing Operations Specialist to join our team full-time. In this role, you’ll oversee the accurate and timely processing of invoices, resolve billing issues, and ensure a seamless payment experience for our customers. You’ll work cross-functionally with internal teams and external clients, playing a key role in maintaining the integrity and efficiency of our billing operations.

    Responsibilities:

    • Oversee the accurate and timely processing of invoices and billing statements for customers.
    • Work closely with other departments (e.g., Sales, Finance, Customer Service) to address any billing issues or questions.
    • Investigate and resolve payment disputes or chargebacks.
    • Professionally contact clients to communicate payment issues and guide them through updating their payment details if required.
    • Meet or exceed collection targets.
    • Ensure proper application of billing rates, terms, and discounts.
    • Review and reconcile discrepancies in customer accounts and billing records.
    • Monitor and track payment schedules, ensuring that payments are received on time.
    • Manage the preparation and submission of invoices to clients, ensuring that all relevant details (e.g., taxes, fees) are included.
    • Implement and maintain billing systems and processes to improve efficiency.
    • Collaborate with external vendors and customers to address any billing inquiries.
    • Ensure compliance with internal policies and external regulations regarding billing and payments.
    • Maintain accurate and up-to-date customer billing information in the system.
    • Assist with audits related to billing records and payments.
  • Qualifications

    Qualifications

    • High school diploma or equivalent (Bachelor's degree in Finance, Accounting, or related field preferred).
    • Proven experience in billing, accounts receivable, or finance roles.
    • Proficiency with billing software and financial management tools (e.g., Stripe or similar systems).
    • Experience with Salesforce or other CRM platforms.
    • Excellent attention to detail with strong organizational skills.
    • Ability to multitask and prioritize in a fast-paced environment.
    • Effective communication skills (written and verbal).
    • Ability to troubleshoot and resolve billing issues efficiently.

    Additional Information

    Work Environment:

    • Remote
    • Full-time position, working U.S. hours (EST or PST)
    • All your information will be kept confidential according to EEO guidelines.