Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Company Overview

Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Alfa® is known for its superior service and received the highest score in the Southeast region of the J.D. Power 2024 U.S. Auto Insurance Study, which measures customer satisfaction with auto insurance providers. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.

Are you interested in a career path and not just a job? Working as a billing service representative for Alfa Insurance® is more than just servicing customers. It’s becoming part of a well-respected company that is based on faith, family, community and integrity. Become part of the Alfa family where you can discover your purpose and help make a difference in the lives of our policyholders and your community.

Job Summary

Alfa Insurance billing service representatives are team players that take exceptional pride in the company they represent. They provide excellent customer service to our customers, home office personnel and to our field sales force by answering billing questions and processing changes and requests as needed. We provide on-the-job training to our billing service representatives to help you be successful in your role as you begin your career and throughout.

Responsibilities

Provide exceptional billing service to our field force, home office, and customers.

Set up Electronic Funds Transfer, transfer monies, process payer changes, reinstatements, policy plan changes dishonored items,

Answer telephone, e-mails and electronic information requests in an efficient and timely manner.

Qualifications

High school diploma or equivalent required.

Must pass Alfa’s comparing and checking test, reading comprehension test, typing test, basic math test, and customer communication skills test.

Must have excellent verbal and written communication skills. Candidate must be a team player with a positive attitude.

Entry level hiring; candidate will be trained in the position.

Benefits/Perks

Opportunity for annual performance bonus

Discounts on your auto insurance (underwriting approval required)

Benefits include: Health, dental, supplemental cancer, vision insurance and 401(k) plan

Paid time off bank to include 3 days PTO after first 80 hours worked for New Hires

Short-term and long-term disability

Flexible Healthcare and Childcare spending accounts for tax savings

Opportunities for advancement

Continuous training and support throughout your career with Alfa

College tuition discounts at various colleges in Alabama

Fitness center

Onsite cafeteria

Access to onsite childcare center