We are seeking an experienced Billing Specialist to join our growing team at A&J Refrigeration. The ideal candidate can multi-task in a fast-paced environment, with incredible and accurate attention to detail. This position requires excellent customer service and communication skills.

Essential Duties and Responsibilities:

• Organizes billable data received from Account Managers in order to generate customer invoices.
• Submits invoices/billings to customers via various methods requested (i.e., direct billing, or submitting the details via the specific customer portal).
• Partners internally to follow up on outstanding invoices to ensure they are being paid timely, reviewing and correcting disputes as needed.
• Generates professional quotes and helps to distribute to the customer portal.
• Answer phones as back-up to the Dispatch role and create service calls as needed.
• Follow manufacturer’s processes regarding billable work orders that fall under Warranty.
• Completes additional customer required forms as needed.
• Requests customer increases and monitor billable contract amounts.
• Assists with collections activities, contacts customers and performs account and payment reconciliations.
• Assists with the preparation of financial reports and statements.
• Provides accounting assistance to all departments during the budgeting process.
• Supports company leadership, field personnel and other staff with general administrative duties, as needed.
• Assists with Dispatching and Receptionist duties, as needed.
• Provides functional backup for other departments, as needed.
• Works closely with Billing team and managers to align personal and company goals.
• May include other duties, as assigned.
• Demonstrate in-depth knowledge of customer service contracts/agreements for the purpose of determining billable & contract service work

Qualifications:

• Minimum of 3+ years of related work experience.
• Recent experience with Great Plains preferred, but not required
• Knowledge of Refrigeration Industry preferred, but not required
• Preferred Microsoft Dynamics GP experience & MS office suite

Why A&J? We offer a fun environment, competitive pay, paid time off, a full suite of medical/dental/vision/life insurance benefits for full time employees, as well as a generous 401(k) matching program. We work hard, and play hard, too!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule: Monday to Friday

Work Location: In person