Are you looking for a career in a fast growing industry where you have the ability for growth and travel? Look no further! Legacy Communities is looking for a Billing and Operations Analyst that can work with a talented team to ensure the continued growth of the Company. By joining Legacy, you will become apart of our team and will work in an environment where we cultivate thriving communities where mutual respect and collaborative spirit are the cornerstones of every interaction.

The Main function of the Billing and Operations Analyst position is to ensure accurate billing, maintain submetering methodologies, analyze cost recovery, and serve as a ManageAmerica expert. This role requires strong analytical skills, collaboration across teams, and the ability to interpret data to improve processes and maximize efficiency.

In this role you will be responsible for the following:

• **Billing Reconciliation & Accuracy: **Work closely with internal teams to reconcile all billing rates across the company's portfolio, ensuring accuracy and compliance with company policies and regulations. Conduct flat rate analysis, including T-12 (Trailing twelve months) and monthly rate analysis, to identify trends, discrepancies, and opportunities for cost recovery. Ensure proper rate structures are in place and assist in resolving discrepancies in a timely manner to maintain financial integrity.

• Submetering Rate Analysis: Collaborate within a team to analyze, update, and maintain submetering rates and methodologies across the company's portfolio. Assist in evaluating rate structures to ensure they align with operational goals and industry best practices.

• **Master Meter Recoup & Cost Recovery: **Conduct in-depth analyses of Master Meter Recoup to identify operational inefficiencies. Provide data-driven recommendations to maximize cost recovery and improve utility recoup processes.

• ManageAmerica Subject Matter Expert: Serve as the subject matter expert (SME) for ManageAmerica, supporting the team with high-level troubleshooting, resolving complex issues, and managing tickets with the platform. Act as the primary liaison between the company and ManageAmerica for system-related concerns.

• Data Reporting & Insights: Develop and maintain reports to tract operational and financial data within ManageAmerica. Analyze trends and key performance indicators (KPIs), then effectively communicate findings to leadership to drive informed decision-making.

• Project Management and Operational Initiatives: Actively oversee and contribute to operational projects based on business needs. Coordinate cross-functional collaboration to improve processes, implement strategic initiatives, and enhance overall efficiency.

• All other duties as assigned

Core Competencies

• Communication: Ability to write and speak clearly and concisely
• Energetic: Ability to work with a sense of urgency and understand the importance of timely completion of projects and follow through
• Detail Oriented: Ability to understand the details of a project and the importance of details and accuracy in completing tasks
• Problem Solving Skills: Ability to find a solution for and to deal proactively with work-related problems
• Decision Making: Ability to use good business judgement in making critical decisions
• Organized: Possessing the trait of following a systematic method of performing a task and maintaining an accurate record of the steps and documents involved
• Time Management: Ability to utilize the available time to organize and complete work within given timelines and work with a sense of urgency
• Self-Motivated: Ability to be internally inspired to perform a task using one's own drive and initiative
• Honesty, Integrity and Reliable: Ability to be truthful, credible and dependable in the workplace. Do what you say.
• Motivation: Ability to inspire others to reach a goal and to perform to the best of their ability.

Role Qualifications / Skills/ Abilities

• Experience in billing reconciliation, submetering methodologies, and operational data analysis is strongly preferred.
• Experience in ManageAmerica with the ability to troubleshoot high-level issues is preferred.
• Strong Analytical and problem solving skills with the ability to interpret complex datasets.
• Efficiently operates assigned computer software and other equipment including but not limited to Microsoft Office Suite (Word, Excel, Power Point, etc.)
• Familiarity with SQL and Power BI is a plus.

Work Environment

This is a full time, in office position, Monday through Friday. The role is primarily desk based involving a combination of independent analytical work and frequent collaboration with team members and other departments. Expect a dynamic and fast paced environment where attention to detail and problem-solving are key to success. Regular team discussions, data analysis, and system troubleshooting will be central to your daily responsibilities. The ideal candidate thrives in a setting that values both individual focus and teamwork, ensuring accuracy and efficiency in operations processes.

Benefits

• Competitive Compensation
• Annual Vacation and Sick Leave
• Medical, Dental, Vision with additional ancillary options
• 401K
• Holidays