Job Description

• Provide on-site consulting, guidance and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS product efficiency and usage
• Analyze, resolve and repair product issues through detailed analysis and utilization of engineering expertise
• Direct and assist Radiology staff in performing necessary scans prior to surgery
• Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services
• Develop and conduct training programs for hospital staff enabling them to implement in-house training
• Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels, and working to increase revenue via the sale of spare parts, upgrades, etc.
• Work closely with the Senior Application Consultant, Area Account Manager, Key Account Manager and Marketing Manager on market transparency, upgrade initiatives and R&D projects
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
• Attend meetings and trade shows to demonstrate and promote IGS products and services
• Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
• Responsible for achieving customer satisfaction in the technical support process by meeting established deadlines as well as quality and efficiency standards per Standard Operating Procedures.
• Supports onsite network troubleshooting and maintenance issues
• Performs advanced technical troubleshooting, including but not limited to audio, video, control, and network signal analysis in order to isolate and resolve complex system issues
• Perform other duties and responsibilities as required
• Ability to travel 25%

Qualifications

• Bachelor’s degree in Information Technology, Biomedical Engineering or related field
• Experience with server, network, or virtualization infrastructure within an enterprise environment
• Ability to perform complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations
• Strong technical knowledge of analog and digital electronic technology as it pertains to audio visual systems and equipment, including video teleconferencing (Polycom and Tandberg) and streaming media.
• Knowledge with DICOM, HL7 and EMH / EHR workflow desirable.
• 1-3 years of experience in a technical support role preferably for a healthcare company or Provider
• Knowledge of surgical procedures, anatomy and medical terminology preferred
• Proficient in the use of PC software applications including Microsoft Office
• Self-motivated, detail oriented and a proven history of ability to make independent decisions

Additional Information

In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.

Visit us at: www.brainlab.com

Brainlab, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders. Legally allowed exemptions may apply.

Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to us.hr@brainlab.com.