About Blanton’s Air

Founded on hard work and a dream in 1951, Blanton’s remains the most reputable residential and commercial HVAC, plumbing, and electrical company in Fayetteville, NC. Times have changed significantly through the years—but our commitment to our customers hasn’t…and it never will.

In an industry where trustworthy service isn’t guaranteed, Blanton’s marches to the beat of its own drum. Our residential and commercial services are designed to give customers not only the right solutions but the right experiences, too. From energy-efficient upgrades to new installations and retrofits, we use best practices and products for all of our reputable services. And when you need us most, we offer 24/7 emergency services to all of our customers.

Qualifications (WHO)

The ideal Director of Operations is a resourceful leader and implementer who knows how to proactively plan and problem solve. This coach and teacher is coachable and has a hunger to learn and grow. This transparent decision-maker is process-minded and enjoys the challenges of rapid growth. Providing structure and clarity with integrity and a can-do attitude, this organized and charismatic professional will get buy-in from others, and can operate in environments that are not always structured. Holding others accountable, the ideal candidate will help others achieve their goals and leads with a “carrot” instead of a “stick.” His/her intuitive people skills enable this hungry and driven leader to understand and adapt to different personalities and identify strengths and weaknesses.

His/her positive attitude, combined with excellent communication skills, help this goal-oriented multi-tasker to understand and exemplify the company’s vision. Youthful in spirit, the ideal Director of Operations is confident, outspoken, and assertive enough to challenge ideas. Not easily offended, this open-minded and personable negotiator can settle disputes and build bridges between departments. Anticipating, prioritizing, and following through comes naturally to this flexible and adaptable. Being profit-minded, the right candidate is firm but fair, teachable, and has a great sense of humor.

Responsibility (WHAT)

The responsibilities and duties for this Director of Operations include, but are not limited to, the following items:

• Oversee day-to-day operations of the Electrical, Plumbing, and HVAC (installation and service) departments)
• Lead, coach, mentor, train, and manage 5-8 managers
• Set and ensure achievement of KPI’s and EOS Rocks for direct reports and their departments
• Develop and implement processes and structure
• Manage revenue through analyzing profitability and finding ways to improve efficiencies
• Be the liaison between the different departments and build amazing teams
• Celebrate wins with the teams
• Work with vendors
• Execute the business plan, implement new strategies, and document processes
• Handle escalated customer complaints
• Implement EOS throughout the entire company
• Oversee the price book
• Uphold and communicate core values and vision
• Advocate the company in the community

Specifications (TICKET)Required

• Minimum of 5 years management experience in a leadership role
• Profit and Loss experience

Preferred

• 12+ years management experience
• Proven success implementing and attaining KPI’s
• Proven success in growing a company
• Home service industry experience
• Experience in a customer-facing role
• Experience working for a small to medium-sized company
• Continued leadership training/education

Desired

• 10+ years management experience
• Industry experience in:

  • HVAC

  • Electrical

  • Plumbing

• Sales management experience
• EOS knowledge
• Tony Robbins training
• 4-year degree or equivalent work experience
• MBA

What sets Blanton’s Air apart as an employer?

• Core Values:

  • Always growing

  • Always does the right thing

  • Can do

  • Deliver Wow!

• A family-oriented company that is growing quickly
• Established brand with a great reputation
• Premier Home Service Company that is in the top 10% nationally in the home-service industry
• The experienced, well-qualified management team
• Work with an amazing and fun team of rock stars with a can-do attitude that is driven, focused, and has a strong work ethic
• Provides 5-star customer service
• Growth opportunity with continued training and education through Nexstar
• Opportunity to help take the company to the next level
• A positive work environment with great employee engagement
• Destination employer that supports veterans and the community
• Company outings and events
• Employees don’t quit
• Strong focus on company culture