Job Description

MBTA TRANSIT AMBASSADOR

MUST HAVE WEEKEND AVAILABILITY

PLEASE NOTE: OUR CURRENT HIRING NEEDS ARE FOR THOSE INDIVIDUALS WHO HAVE MINIMAL SCHEDULE RESTRICTIONS. WE ARE CURRENTLY LOOKING FOR APPLICANTS WITH DAYS, NIGHTS AND WEEKEND AV FLEXIBLE SCHEDULE (ABLE TO WORK 7 DAYS OF THE WEEK AND THE ABILITY TO WORK EITHER THE DAY SHIFT (5:45AM - 3:15PM OR NIGHT SHIFT (2:45PM - 12:15AM). THE SHIFT WILL BE (AT A MINIMUM) 4 DAYS, 36 HOURS...YOU MAY BE REQUIRED TO WORK BOTH SATURDAY AND SUNDAY. AT THIS TIME WE WOULD MAY BE UNABLE TO ACCOMMODATE EXTENSIVE SCHEDULE RESTRICTIONS.)

WHAT ARE TRANSIT AMBASSADORS?

Transit Ambassadors are assigned to various stations throughout the MBTA rail system. They serve as the face and the in‐station representative of the MBTA and their primary function is to stay visible WHILE MAKING PEOPLE’S DAY AND KEEPING RIDERS SAFE!

QUALIFIED CANDIDATES WILL HAVE:

A HIGH LEVEL OF EMOTIONAL INTELLIGENCE AND EMOTIONAL MATURITY

TWO YEARS OF CONTINUOUS HOSPITALITY AND CUSTOMER SERVICE EXPERIENCE, IDEALLY IN A SUPERVISORY ROLE. OUR TRANSIT AMBASSADORS ACTIVELY ENGAGE WITH RIDERS THROUGH THEIR ENTIRE SHIFT. THAT MEANS THAT WE GO OUT OF OUR WAY TO SAY “HELLO AND HAVE A GREAT DAY!” GREAT COMMUNICATION SKILLS, FLEXIBILITY AND WILL KNOW WHAT HOSPITALITY AND RESPONSIBILITY ARE.

CANDIDATES SHOULD BE PREPARED TO WORK IN VARIED CONDITIONS. Most stations are enclosed, but some have open-air and immediate access to the outdoor. It gets hot and it gets cold.

ESSENTIAL FUNCTIONS:

- BEING VISIBLE AND ENGAGING– the Transit Ambassador will be highly visible in the specified areas, most commonly stations entrances and exits to maximize engagement with riders. Transit Ambassadors will continually offer a greeting to the public. Transit Ambassadors will speak up and proactively offer assistance to those persons who appear to need assistance with navigation with how to navigate the MBTA transit system and offer directions to destinations or instructions on fare payment/ticket use. Transit Ambassadors assist persons with disabilities by assisting in the deployment of the bridge plate for wheelchairs or other mobility devices.

TAKING OWNERSHIP IN ASSIGNED STATIONS– Transit Ambassadors will most often be the only MBTA representative in their assigned stations and will take complete ownership of all aspects of the station happenings during their shift. This will involve:

• Patrolling the platform every 15 to 30 minutes to:
• Note any newly found maintenance abnormalities
• Pick up isolated pieces of litter in the station with a grabber and bag
• Identify any unacceptable behaviors or abnormalities and address or report as appropriate. These might include:
• Disorderly conduct
• Unsheltered and Unhoused Persons sleeping in the stations
• Persons acting erratically
• Any situation deemed to be unsafe to individuals, other riders or the normal operations of the trains
• Respond to emergency situations following outlined protocol: We are frontline responders...we are the folks who sound the alarm for the transit police.
• Activity Reporting–all activities will be reported through usage of a smart device on station IPad

BIRTHDAY PAY- THAT'S RIGHT, YOUR BIRTHDAY IS A HOLIDAY!

DISCOUNTED TICKET PROGRAM- PERKSPOT AND TICKETSATWORK!

EMPLOYEE REFERRAL PROGRAM

HOLIDAYS – 6 paid holidays.

VACATION – 1 week of paid vacation after one year.

PAID TIME OFF/SICK PAY – in accordance with Massachusetts state requirements all employees receive sick pay, which is accrued.

Job Type: Full-time

Salary: $17.00 /hour

Company Description

We provide safety, cleaning, hospitality and outreach services for downtown improvement districts all across the country. We are a great company that is very employee friendly. Block by Block knows that our employees are our biggest asset and treats our Ambassadors accordingly. Our culture is very important to us and we value our work family as one of our biggest assets. We offer benefits to full and part-time employees because we care about everyone's well being no matter how many hours of service to us they deliver. We are devoted to improving our communities and the people who live work and play in them.