Job Description

JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE (HPA – HEALTH PLAN ADVOCATE) - VIRGINIA LOCATION: 1331 S. CURRY PIKE, BLOOMINGTON IN 47403 - REMOTE REPORTS TO: PROGRAM MANAGER DEPARTMENT/TEAM: VARIES PAY: $12.00 AN HOUR

INNOVATE. GROW. BLOOM. The healthcare insurance industry is growing faster than any other insurance sector in the United States. If you’re looking for a challenging career with a growing company where you can make a difference, earn a great salary, and be recognized for your forward thinking, then you’ve found it at Bloom.

WHO IS BLOOM? We are the Insurance Industry's Trusted Growth Partner! We are industry visionaries. Bloom is an insurance services company licensed in 48 contiguous U.S. states. Driven by our deep insurance sales experience, we primarily focus on enabling health plans to increase membership and improve the enrollee experience while reducing costs. We also seek to constantly innovate through people-centered products and services. We concentrate on two areas of service: technology services and call center services. We are committed to ensuring our state-of-the-art software products and services provide greater efficiency and cost savings to clients. Our call center services feature highly specialized, experienced and dedicated telephonic sales agents. This is what we do at Bloom and you can be part of it.

OUR TECHNOLOGY We provide advanced sales and enrollment automation software to the insurance industry through our Ascend™ technology platform. Bloom’s Ascend™ technology platform focuses on sales automation efficiencies and optimizing the member experience from the first moment a prospect considers a health plan membership.

OUR CULTURE We pride ourselves on being an awesome place to work. Our office environment is fun and casual, we want our team to enjoy the space in which they work. You’ll get to know your fellow employees at our fun events and team lunches. Our community engagement events offer opportunities to give back to the community through volunteering and other activities. REMOTE QUALIFICATIONS – You must have the minimum computer requirements available:

• Internet o Recommended: Wired connection o At least 15 mbps of download bandwidth o Satellite internet is not supported or allowed • PC o Windows 10 o Intel i3 or Ryzen 3 CPU o 4 GB of RAM o Webcam o Antivirus software: ? Configured for either real time scans or twice daily scans ? Configured for automated virus pattern updates occurring no less than every 24 hours o Recommended: Dual monitors o Zoom installed for remote assistance • Mac o OS X Catalina or newer o Intel i3 o 4GB of RAM o Webcam o Microsoft Remote Desktop client installed o Antivirus software: ? Configured for either real time scans or twice daily scans ? Configured for automated virus pattern updates occurring no less than every 24 hours o Zoom installed for remote assistance • Chromebook / ChromeOS o Not supported • Linux o Not supported

Evidence will be required for all of the items except anything that is marked as “Recommended”. We will provide steps as much as we reasonably can to help get that information.

ESSENTIAL FUNCTIONS

• Function as the first point of contact for our clients’ customers
• Field inbound calls in a courteous and respectful manner from prospects
• Place outbound calls for beneficiary outreach and welcome calls to new members
• Provide first level resolution to customer issues
• Escalate unresolved issues to the next level of support
• Document problems in a detailed fashion and reroute them to the next level of Bloom support
• Build relationships through superior customer service and satisfaction
• Work within established performance metrics
• Uphold Bloom’s quality and compliance standards
• Excellent attendance, along with consistent dependability and flexibility in the workplace

REQUIREMENTS

• High School Diploma or GED
• Prior customer service skills preferred
• Proficient with computer programs in a Windows environment
• Respectful tone and professional demeanor
• Performance driven mindset
• A solutions-minded team player
• Self-motivation
• Positive can-do attitude
• Self-Discipline
• Excellent verbal and written communication skills
• Requires background check from the age of 18 to present
• Requires passing drug screen

PHYSICAL DEMANDS While performing the duties of this job, the employee may be required to sit for long periods of time, talk and hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms.

WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The noise level in the work environment is usually moderate.

At Bloom, we care about people—and that includes our employees. We know our employees are key to our success and the success of our clients. We offer an engaging, supportive work environment, great benefits, and the opportunity to build the career you always wanted.

Bloom is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.