Benefits:

Employee discounts

Summary of Position:

Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes. Act as a communications ambassador between guests on behalf of the business as well as between other employees. Maintain the overall flow of guests entering the business.

Work Environment:

We are a fun, fast paced restaurant. We pride ourselves in providing an authentic Ocean City dining experience featuring sand and palm trees in our outdoor dining area and a cool and relaxed space indoors. The Taustin family has been operating businesses in Ocean City for over 80 years giving its customers and employees a family-oriented atmosphere.

Due to the majority of Blu being an outdoor venue, hosts/hostesses are expected to work in summer beach temperatures and are exposed to all the elements mother nature has to offer. You will be expected to regularly navigate the stairs when completing tasks relevant to your position including taking patrons to their tables on all levels of the restaurant.

Duties & Responsibilities:

Warmly and graciously greet all guests upon arrival and by phone

Be prepared to answer relevant customer questions about menu, dining options, and pricing

When relevant, open doors for guests entering or leaving the restaurant

When immediate seating is limited, record guest name, phone number, number of people in party, and any special needs. Ask them if they have any restrictions on seating (no stairs etc.), and if they would like inside, outside, or first available seating

Provide guests with estimated waiting time

Give the guest a pager so they can be notified when the table is available

Accommodate special seating requests for guests whenever possible

Seat guests based on guest preferences and balancing of customer flow in service stations

Page customers when tables become available.

If the guest does not respond with their page, call out the customer’s name and number of people in the party around the bar and waiting areas.

If they still do not respond, try calling their cell phone to alert them that their table is available.

Upon seating, offer guests a menu and inform them of their server’s name

Inspect tables for proper presentation and completeness

Make sure silverware is always on the table

Relay messages to servers, bussers, and managers as needed

Be ready and willing to assist busser with clearing and resetting tables

Thank guests for their visit, suggest they rate us on one of the social media platforms and invite them to return

Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

Qualifications/Skills:

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation and elevation of customer satisfaction.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation — Actively looking for ways to help people.

Speaking — Talking to others to convey information effectively.

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Coordination — Adjusting actions in relation to others' actions.

Communicate with supervisors and respond to protocols and procedures after training

Demonstrate ability to communicate with the public, work time spent standing, working with or in a group or team, responding to telephone calls

Education and/or Experience:

No previous restaurant experience required

Physical Demands:

Be able to work in a standing position for long periods of time (up to 8 hours)

Computer/Technology Skills:

No previous skills required; job duties may require working with seating software programs, recording customer names, phone number and other information about the party in computing device(s).

Language/Communication Skills:

Be able to communicate clearly and effectively in the predominant language(s) of our guests