Job Description

PLEASE SUBMIT YOUR OFFICIAL APPLICATION BY VISITING OUR WEBSITE, HTTPS://WWW.BCBSAL.JOBS/CAREERS.SHTML

The mission of the Customer Service Division is to provide exceptional personalized service to all of our customers every time they contact us. This is achieved by the courteous, accurate and efficient manner that our associates handle questions and issues from our customers. The Customer Service Division upholds our reputation as the "Caring Company" through the professionalism and dedication that each call center associate displays in their daily effort to improve the quality of our service to our customers.

This is a training position designed to prepare incumbents for contact with customers in the Customer Service Call This is a training position designed to prepare incumbents for contact with customers in the Customer Service Call Center. Associates will progress through a series of training modules, including lecture, role-play, and computer-based instruction. Finally, associates will respond to live calls under supervision of a trainer or mentor. Associates must meet performance criteria for each training module in succession. Upon successful completion of the training program, the associate is eligible for placement in the Customer Service Representative position. The associate will be responsible for providing efficient, prompt, and professional service to customers on inquiries received. The associate will work a predetermined schedule, including set lunches and breaks to ensure appropriate staff is available to assist customers. This position requires the usage of proper grammar and articulation. Also required is using a keyboard to effectively interface with the system ensuring customer contacts are documented immediately.

Summary of Qualifications:

• Experience in a position using a keyboard and/or personal computer
• Demonstrated experience communicating effectively in order to interact with customers
• Experience in a position understanding and interpreting complex oral and written directions
• Experience in a position multi-tasking and organizing work responsibilities
• Experience with medical terminology, ICD-10, and/or CPT coding preferred
• Experience in a corporate or office setting preferred
• Experience in a clinical setting (i.e. physician's office, clinic, hospital, home health) preferred
• Bachelor’s degree preferred

If you’ve got top-notch communication skills, enjoy helping others, and have a passion for service orientation, Customer Service might be a great fit for you! Our Customer Service team provides a platform for learning how to effectively serve our members as the voice of the company by upholding our reputation as the Caring Company. Our call centers are located in Birmingham and Huntsville to serve members and Providers.

PLEASE SUBMIT YOUR OFFICIAL APPLICATION BY VISITING OUR WEBSITE, HTTPS://WWW.BCBSAL.JOBS/CAREERS.SHTML

By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews. We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination. Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association