Blue Nile is the largest online retailer of certified diamonds, engagement rings and fine jewelry. Our standards are amongst the highest of all jewelers. We provide a superior customer experience, extraordinary value and industry leading product quality and style. We obsess about our customers and are passionate about providing each customer with an amazing experience. We embrace a culture of adaptability. Our team is nimble, innovative and resourceful and makes an impact on both the business and each individual customer's personal experience. We value hard-work, flexibility and curiosity and collaborate to creatively solve problems, constantly improve and implement meaningful changes. Our team celebrates achievements and is inspired by success. The Blue Nile Diamond and Jewelry Consultant (DJC) is an individual who embraces knowledge and education as their core. A Diamond and Jewelry Consultant at Blue Nile is a person who is outgoing, passionate and thrives on helping others. Our goal in Customer Service is to enhance and grow the brand connection experience for our Blue Nile customers. Our Diamond and Jewelry Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a "Jeweler for Life" relationship with Blue Nile Customers. Responsibilities: Demonstrate exceptional Customer Service and educate customer on products Communicate the Blue Nile Difference, instilling trust and confidence in our brand Prioritize customer calls, customer email, live chat and other customer interactions Proactively follow up on all work requests within Blue Nile's service level standards Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations Understand department goals and meet defined metrics Proactively read and take action on daily operations updates as needed Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience Maneuver effectively and efficiently through all computer systems Continuously maintain excellent attendance and punctuality Qualifications: Previous customer and/or call center experience Fluency in other languages is a plus Bachelor's degree in Business, Sales, Communication or Marketing preferred Excellent organization & attention to details skills Excellent listening, written and verbal communication skills Ability to work within deadlines in a fast paced environment Strong computer, typing/keyboarding and data entry skills Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons What we offer: Medical, Dental, and Vision Healthcare Coverage 401(k) with Company Match Paid Vacation Competitive Salaries Transportation Allowance Employee Discount Employee Referral Bonus