Body Shop Manager - Summary

Develops business through insurance adjusters, customers, and other sources to assure an adequate sales volume. Provides a reasonable department operating profit and maintains customer satisfaction standards while controlling expenses. Directs the activities of body shop employees in performing body repairs, including meeting time schedules and productivity levels and maintaining quality standards.

Body Shop Manager - Essential Duties

Forecasts goals and objectives for the department and strives to meet them.

Hires, trains, motivates and monitors the performance of all body shop employees.

Prepares and administers an annual operating budget for the body shop.

Directs and schedules the work of all body shop employees.

Establishes and maintains good working relationships with insurance adjusters.

Establishes and maintains good working relationships with customers to encourage repeat and referral business.

Implements aggressive marketing plan to increase body shop business.

Monitors technicians' daily productivity reports and corresponding payroll records.

Gives fair estimates on costs and time required for body work.

Follows up on parts department orders to ensure parts availability.

Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.

Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

Checks quality of completed work.

Handles customer complaints immediately and according to dealership's guidelines.

Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly and filed or distributed to the appropriate parties.

Prepares final billing for completed repair orders.

Controls accounts receivables for body repair work.

Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary training.

Ensures that proper safety equipment is available and being used properly.

Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.

Monitors the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value.

Keeps abreast of new equipment and tools available and recommends purchases.

Ensures that the work areas and customer waiting area are kept clean.

Attends managers meetings.

Maintains professional appearance.

Other tasks as assigned.

Body Shop Manager - Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Body Shop Manager - Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Two to four years related experience and/or training; or equivalent combination of education and experience.

Four to ten years related experience and/or training; or equivalent combination of education and experience.

Body Shop Manager - Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors.