Benefits:
401(k)
Employee discounts
Paid time off
Training & development
Flexible schedule
Competitive salary
Benefits/Perks
Paid Time Off
Complimentary Membership
Retail Discounts
Competitive Compensation
Bonus Incentives
Position Overview
We are seeking an experienced and competitive sales leader who creates and cultivates members through grassroots campaigns, ongoing community events, is social media savvy and has a true passion for improving people’s lives. They are responsible for ensuring the studio meets sales goals, is well-maintained and provides exceptional customer experiences. The General Manager will oversee all aspects of studio functionality, including sales, marketing and operations, as well as leading a team of Sales Associates and Instructors. They must have strong leadership and customer service skills, technical aptitude, effective communication, be efficient, organized, and have a drive and passion for accountability and results.
Essential Duties & Responsibilities:
Sales & Marketing
Proven experience in the full lifecycle of lead management (generating, following up, and closing).
Manage and grow all revenue streams including memberships, private training, retail, and teacher training to achieve monthly goals.
Partner with Company Owners to create and execute ongoing marketing and social media plans based on studio needs, with a focus on new member acquisition, retention and loyalty.
Find, schedule, and attend appropriate community events to create brand presence and generate leads.
Work closely with the Company Owners and Franchise Sales Team to ensure health and profitability of the studio.
Customer Service & Member Retention
Assist students in choosing classes that fit their goals by showing extensive knowledge of our offerings.
Work front desk shifts as needed at the studio.
Greet all members, guests and team members with the highest level of customer service.
Handle studio billing matters; manage member freezes; resolve customer service issues as they arise.
Excellent communication and strong interpersonal skills across various mediums (in person, telephone, email, etc).
Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
Operations
Partner with Company Owners and Lead Instructor to schedule and monitor class schedules and class format mix.
Oversee studio cleanliness, including but not limited to: vacuuming/mopping floors, sanitizing/organizing props, cleaning bathrooms, and common areas; manage maintenance of studio equipment.
Manage studio budget, spending and reporting.
Participate in studio, regional and company-wide meetings and trainings as needed.
Partner with Company Owners to plan, order, inventory and merchandise all retail items.
Maintain accurate data in all appropriate systems for reporting and statistical purposes.
Management & Leadership
Recruit, hire, onboard, supervise, coach, mentor all studio staff, with support of Lead Instructor and Company Owners.
Train, develop and manage front desk staff in sales strategy.
Develop and promote teamwork and cooperation among co-workers.
Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.
Perform other duties as assigned.
Qualifications:
Education and/or Experience
2+ years of retail/service/tech sales management or fitness sales management experience
Experience managing and coaching/developing people successfully
Proven experience in generating and following up on leads
Confident in generating personal sales and training sales associates in effective sales techniques
Bachelor’s degree in business administration or a related field is preferred
Required Technical / Other Skills and Abilities
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
Strong customer service skills
Ability to recognize areas of improvement and make changes using good judgment
Strong understanding of budgets, profit and loss, and revenue
Excellent writing and grammar skills
Highly organized, proficient in data management, ability to prioritize and meet deadlines
Professional, punctual, reliable and neat
Self-sufficient and superior judgment skills
Strong attention to detail and accuracy
Trustworthy and ability to handle confidential information
Ability to work harmoniously with co-workers, clients and the general public
Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
Proficient with computers, studio software including Gsuite
Required Licenses/Certifications
Current CPR training and certification