Boutique Fitness Studio Manager

YogaSix Santa Rosa

Boutique Fitness Studio Manager

Santa Rosa, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Employee discounts

    Paid time off

    Training & development

    Flexible schedule

    Competitive salary

    Benefits/Perks

    Paid Time Off

    Complimentary Membership

    Retail Discounts

    Competitive Compensation

    Bonus Incentives

    Position Overview

    We are seeking an experienced and competitive sales leader who creates and cultivates members through grassroots campaigns, ongoing community events, is social media savvy and has a true passion for improving people’s lives. They are responsible for ensuring the studio meets sales goals, is well-maintained and provides exceptional customer experiences. The General Manager will oversee all aspects of studio functionality, including sales, marketing and operations, as well as leading a team of Sales Associates and Instructors. They must have strong leadership and customer service skills, technical aptitude, effective communication, be efficient, organized, and have a drive and passion for accountability and results.

    Essential Duties & Responsibilities:

    Sales & Marketing

    Proven experience in the full lifecycle of lead management (generating, following up, and closing).

    Manage and grow all revenue streams including memberships, private training, retail, and teacher training to achieve monthly goals.

    Partner with Company Owners to create and execute ongoing marketing and social media plans based on studio needs, with a focus on new member acquisition, retention and loyalty.

    Find, schedule, and attend appropriate community events to create brand presence and generate leads.

    Work closely with the Company Owners and Franchise Sales Team to ensure health and profitability of the studio.

    Customer Service & Member Retention

    Assist students in choosing classes that fit their goals by showing extensive knowledge of our offerings.

    Work front desk shifts as needed at the studio.

    Greet all members, guests and team members with the highest level of customer service.

    Handle studio billing matters; manage member freezes; resolve customer service issues as they arise.

    Excellent communication and strong interpersonal skills across various mediums (in person, telephone, email, etc).

    Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.

    Operations

    Partner with Company Owners and Lead Instructor to schedule and monitor class schedules and class format mix.

    Oversee studio cleanliness, including but not limited to: vacuuming/mopping floors, sanitizing/organizing props, cleaning bathrooms, and common areas; manage maintenance of studio equipment.

    Manage studio budget, spending and reporting.

    Participate in studio, regional and company-wide meetings and trainings as needed.

    Partner with Company Owners to plan, order, inventory and merchandise all retail items.

    Maintain accurate data in all appropriate systems for reporting and statistical purposes.

    Management & Leadership

    Recruit, hire, onboard, supervise, coach, mentor all studio staff, with support of Lead Instructor and Company Owners.

    Train, develop and manage front desk staff in sales strategy.

    Develop and promote teamwork and cooperation among co-workers.

    Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.

    Perform other duties as assigned.

    Qualifications:

    Education and/or Experience

    2+ years of retail/service/tech sales management or fitness sales management experience

    Experience managing and coaching/developing people successfully

    Proven experience in generating and following up on leads

    Confident in generating personal sales and training sales associates in effective sales techniques

    Bachelor’s degree in business administration or a related field is preferred

    Required Technical / Other Skills and Abilities

    Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email

    Strong customer service skills

    Ability to recognize areas of improvement and make changes using good judgment

    Strong understanding of budgets, profit and loss, and revenue

    Excellent writing and grammar skills

    Highly organized, proficient in data management, ability to prioritize and meet deadlines

    Professional, punctual, reliable and neat

    Self-sufficient and superior judgment skills

    Strong attention to detail and accuracy

    Trustworthy and ability to handle confidential information

    Ability to work harmoniously with co-workers, clients and the general public

    Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices

    Proficient with computers, studio software including Gsuite

    Required Licenses/Certifications

    Current CPR training and certification