Benefits:
Flexible schedule
Brand Ambassador / Host
The Brand Ambassador/ Host position at Fielding’s River Oaks plays a key role in creating positive, memorable guest experiences. The primary focus of the Brand Ambassador / Host is to book reservations via Resy system, answering and directing phone calls, greeting and seating guests, general guest relations, and communicating with the Service team when a table is sat.
Essential Duties include, but are not limited to:
Ø Maintain a positive attitude in high stress fast
paced situations.
Ø Work efficiently with table management-
reservation and phone systems.
Ø Recognize regular guests by name
Ø Notify Servers / Captains when they are sat,
providing a portfolio chit with the guest’s name
and preferences
Ø Present a professional, positive, neat,
well-groomed appearance for him/herself
meeting brand standards
Ø Maintain and insure optimal physical
departmental conditions and organization
Ø Occasionally take on additional responsibilities.
Ø Exude a positive, bright attitude
Competencies & Qualifications:
Ø Use all IT systems to the fullest capacity.
Ø Have an authentic, happy disposition.
Ø Bilingual a plus.
Ø Embrace highly fluid situations.
Ø Be able to think on your feet quickly.
Ø Demonstrate interest and share knowledge of food, service, and personnel situations.
Ø Able to follow and execute directions.
Ø Develop rapport with food experts to understand the full range of Fielding’s products and services.
Ø Consistently search out ways to improve and promote a high level of guest service, experience, sales and profits.
Ø Be open to feedback
Ø Treat Guests and Partners with respect.
Ø Help provide a risk-free, safe working environment and experience.
Ø Apply accurate logic and common sense in decision-making or solving problems.
Ø Seek expertise, help and resources to achieve goals and objectives.
Ø Stay focused and detail-oriented while on duty, and work through distractions.
Ø Identify/prioritize activities and modify work routines to eliminate wasted efforts.
Ø Follow guidelines and rules of Fielding’s Culinary Group.
Ø Speak clearly and logically to be understood and get the point across when communicating.
Ø Able to effectively read and interpret documents, operating and maintenance instructions, and procedure manual.