About the Role:

Our client, a dynamic digital agency, is looking for an experienced Brand Manager to oversee Amazon client accounts. This individual will serve as the primary point of contact for clients, retailers, and internal teams, ensuring exceptional customer service and developing creative solutions that align with the company’s financial objectives. The Brand Manager will be responsible for managing account strategies, exceeding sales goals, and building strong relationships with key stakeholders.

Key Responsibilities:

• Serve as the lead point of contact for all account management matters.

• Deliver exceptional customer service and ensure clients are satisfied.

• Build and maintain strong, long-lasting relationships with clients.

• Negotiate agreements and terms to maximize profitability.

• Develop and execute strategies to meet and exceed client sales goals.

• Track and monitor key account metrics, preparing various reports.

• Collaborate with the vendor manager team to identify opportunities for growth.

• Assist with challenging client requests or issue escalations.

Qualifications:

• Ideally a Bachelor’s degree (B.A. or B.S.).

• 4+ years of experience as the primary contact for clients.

• 4+ years of experience in eCommerce/Amazon.

• Must have previous experience with Amazon’s Seller Central and Vendor Central.

• Strong communication skills across all channels.

• Proven ability to manage multiple projects while paying close attention to detail.