Position Summary

Prepares the dining/breakfast area by cleaning the area, properly arranging the furniture, emptying the trash receptacles, making fresh coffee, and stocking the food and drink items, and other supplies, (e.g., plastic ware, napkins), according to operating standards. Provides fast, friendly, and efficient service to all guests.

Essential Functions - The essential functions include, but are not limited to the following:

During Complimentary Breakfast Hours of Operation:

• Handles set-up and breakdown of continental breakfast.
• Greets and acknowledges guests as they arrive.
• Ensures all guests receive excellent customer service.
• Buss and clean tables as needed.
• Maintain the cleanliness of the breakfast area.
• At the close of the complimentary breakfast, clean and mop the breakfast area, dispose of all drinks, food, and supplies in accordance with operating standards and health codes.
• Clean and properly store all equipment in accordance with company standards.
• Receive supplies, date, and rotate stock.
• Complete and record inventory on inventory sheet. Follow hotel operational procedures to ensure an order is placed for items that are below par levels.
• Assist with cleaning and maintaining other areas of the hotel.
• Thank guests as they depart.
• Respond to guest needs, special requests, and complaints.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• One year of related food service work experience.
• Must be able to initiate and engage in conversation with guests.
• Must pay close attention to details.
• Must be able to visually inspect the area, compare observations to standards, and correct deficiencies.
• Must be available to work 5:00 a.m. to 12:00 p.m.
• Must be available to work weekends and holidays.
• Must have a flexible work schedule.
• Knowledge of workplace safety procedures.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While performing the duties of this position, the employee is standing the entire shift. The employee frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries, and pushes. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. Requires full sight and hearing capacity.

The employee is frequently required to walk; sit; and reach with hands and arms. The employee occasionally lifts and carries tubs and cases weighing up to 75 pounds. The employee must frequently communicate with expediters and servers and read orders on tickets.

The employee is occasionally exposed to hazards including, but not limited to cuts from knives, slipping, tripping, falls and burns; frequent exposure to smoke, steam, high temperatures, humidity, extreme cold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands.

The noise level in the work environment is usually moderate to loud.