Title: Loan Processor
Reports to: Loan Manager or SVP
Purpose: Perform a variety of support duties related to the lending function within the credit union. Provide and process the information on credit union products and services to members in accordance with credit union policies and procedures and State and Federal rules and regulations. Answer routine questions from members on consumer loans and rates in a professional manner.
Duties and Responsibilities
Mail or e-mail loan applications and/or information to members and prospective members.
Assist members with the loan application process to ensure completeness of the information. Ensure that all members feel welcomed to the credit union and are supported professionally in the process.
Interview loan applicants in person or by phone and input loans into the system.
Notify vendor to place security interest of credit union on the title document.
Ensure that the documentation on titles is accurate and up-to-date to secure collateral.
Answer questions for members, when needed, throughout the process. Explain the loan process to include loan options, insurance options on credit union loan products, loan policies, interest rates, payoffs, etc.
Complete loan applications over the phone or electronically.
Successfully and completely processed consumer loan and credit card applications, consumer loan funding, all forms of loan maintenance (Skip-A-Payments, due date changes, payment corrections, etc.), and all loan-related transactions (moving loans, loan payments, share/draft purchases, withdrawals or transfers, etc.).
Provide administrative assistance to the loan-related staff, including updating loan data in the credit union’s computers, processing letters, and assembling documentation for member loans.
Present application and supporting information to loan staff, when needed.
Cross-sell credit union products and services.
Accurately process loan payments over the phone or in person.
Maintain a filing system and procedures to monitor that the required documentation is received and maintained appropriately and according to policies and procedures.
Collate, review, and verify loan documents for accuracy.
Check documents for proper signatures.
Process new loan products and services in accordance with management direction.
Any other duties assigned by the Loan Manager
DECISION MAKING:
Requires the continuous exercise of judgment following broad guidelines. Identifies and selects complex choices of action where standard practices may not exist. Must be able to accommodate detailed work, problem-solving, reasoning, math, presentations, verbal communication, written communication, multiple concurrent tasks and constant interruptions.
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand, walk and use hands to operate a standard computer keyboard. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
When in the office, typical office conditions; noise level is usually quiet. May travel to other branches and other locations where conditions could vary. Travel in one's own vehicle or with the credit union-provided vehicle.
EDUCATION
High School diploma or equivalent is required. College degree or college courses in a related field highly preferred.
EXPERIENCE
Minimum of two (2) years of consumer lending experience or equivalent desired. Minimum one (1) year or more customer service experience required.
SPECIALIZED KNOWLEDGE AND CERTIFICATIONS
Strong attention to detail and ability to analyze complex information.
Excellent computer skills, particularly in Microsoft Word and Excel.
Fully knowledgeable of and able to communicate with members about credit bureau reports and credit histories, risk-based lending scores, invoice and wholesale values of collateral, lien perfections, loan and deposit rates, credit union policies and procedures, and loan decisions.
Superior verbal and written communication skills
A passion for people and service, as well as a dedication to building relationships with members
Ability to work with members and staff tactfully and professionally, both in person and on the phone
Ability to work proactively and independently with minimal supervision
Ability to work flexible hours and overtime as needed
Management reserves the right to add to, change and revise this description at any time. This description does not include any marginal functions that are incidental to the essential functions. Also, it does not imply that these are the only tasks to be performed by the incumbent. Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor. Any requirement may be modified to reasonably accommodate individuals with disabilities.