Job Description

Brightspeed has an exciting opportunity for a Customer Service Account Specialist II to join our team! As as a Customer Service Specialist II , you will provide the first and final voice for Brightspeed customers who have questions, concerns and inquiries related to their bill and account.  Our Associates are empathetic listeners, a solution-based champion and maintains a key focus on accuracy and speed for assisting the customer. This is a full-time, WORK-AT-HOME contact center position.

The Main Responsibilities:

• Works with customers pending orders and newly activated accounts within their initial tenure as a customer.
• identify solutions across multiple teams, including technicians in the field supporting installation 
• Promotes and sells products and services to customers 
• Responsible for handling credit calls, payment arrangements, etc. in our playing it where it lands (PIWL) strategy.
• Ability to navigate multiple billing systems to resolve complex collections activities
• Leverage customer retention processes and tactics, focused on saving customers from disconnecting their services
• Thrive in performance driven environment meeting quotas and related metrics across service, sales, and retention activities
• Maintain and improve speed, accuracy, and quality results by adhering to standards and guidelines

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• ·What Skills are Required for Day One Success (Don’t worry we will train the rest)
• Six months of previous customer service experience
• Positive attitude with willingness to learn and motivation to grow
• Knowledge of Microsoft Office tools (Word, Excel, etc ) 
• Communicate with customers in positive tone with both written and oral
• Flexible to work various shifts as necessary (No nights or weekends)
• Meet and exceed monthly service, sales, and retention related goals
• Adhere to schedule including scheduled breaks and lunch

@LI-BH1

Additional Information

WHY JOIN US?

WE ASPIRE TO CONTEMPORARY WAYS OF WORKING.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

WE OFFER COMPETITIVE COMPENSATION AND COMPREHENSIVE BENEFITS.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

DIVERSITY, EQUITY AND INCLUSION ARE AT THE CENTER OF OUR GROUNDING BELIEF IN BEING REAL. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer