Job Description

Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but hey - don’t just take it from us - become a part of BroadPath today and experience our Culture of Constant Connection! BroadPath is excited to be hiring Pharmacy Customer Service Representatives. Pharmacy Customer Service Representatives will receive inbound calls from current pharmacy plan members responding to inquiries regarding benefit and eligibility information and prescription status. Representatives may also make outbound calls to members regarding prescription issues.

RESPONSIBILITIES

• Explain plans, procedures, protocols, benefits, services, and any other necessary information to the members
• Be dependable, organized and service minded
• Have quality focus and are detail oriented
• Ensure compliance with BroadPath, Client, and HIPAA regulations

BASIC QUALIFICATIONS

• 1 Year Call Center Experience
• 1 Year Healthcare/Exposure to healthcare environments
• Computer literate (Microsoft Windows, keyboarding skills, strong systems aptitude)
• Maintain balanced performance in areas of production and quality
• Maintain confidentiality and project a professional business image
• Positive attitude and ability work independently from home, as well as with a team
• 100% attendance during training
• Responsible for providing your own 19" monitor or larger with VGA or HDMI port with corresponding cable, USB wired mouse, ethernet cable, and optional USB wired keyboard

BENEFITS

• Strong Compensation Package
• Paid Training & Weekly Pay!
• Access to BroadPath’ s Limited Medical Plan starting first of the month after 60 days of employment. After one (1) year of full-time employment, you will receive access to our Major Medical Plan and 401k
• Bhive kit; includes web camera which allows you to join our Connected Culture!

BYOP

Bring Your Own Peripheral: YOU will be responsible for providing the following:

• 1 MONITOR (MINIMUM 19” WITH CORRESPONDING CABLES
• MOUSE (CORDED/WIRED)
• MONITOR MUST HAVE VGA OR HDMI PORT WITH CORRESPONDING CABLE REQUIRED FOR CONNECTING TO BROADPATH PROVIDED COMPUTER
• ETHERNET CABLE LONG ENOUGH TO PLUG INTO YOUR PERSONAL MODEM OR ROUTER FOR A HARD-WIRED INTERNET CONNECTION
• RELIABLE INTERNET WITH 15 MBPS DOWNLOAD AND 5 MBPS UPLOAD SPEED
• KEYBOARD (CORDED/WIRED) OPTIONAL

BROADPATH PROVIDES:

• LAPTOP COMPUTER
• USB HEADSET
• BHIVE CAMERA KIT
• USB HUB

Company Description

Grow with a company that is passionate about helping you maximize your full potential. Become a part of transforming customer and client experience through the utilization of our innovative work from home technology. At BroadPath we believe in assuming the highest intention for others, our employees are empowered through their voices which helps us to continue shaping the emerging future, bringing innovation, and flexibility to the Work from Home Industry.