Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

At Buckaroo Pest Protection we are a trusted leader in providing high-quality pest control services to our community. Our team is committed to ensuring our customers receive exceptional service and reliable solutions for all their pest control needs. We are looking for a dynamic and dedicated Call Center Customer Service Representative to join our growing team and help us deliver top-notch service.

As a Call Center Customer Service Representative, you will serve as the first point of contact for our customers. You will handle inbound calls, provide assistance, schedule appointments, and ensure that customer inquiries are addressed promptly and professionally. A positive attitude, excellent communication skills, and a problem-solving mindset are essential for success in this role.

DUTIES AND RESPONSIBILITIES:

Interact with customers and technicians, provide information in response to inquiries about service offerings and resolve customer complaints. Additional duties and responsibilities include but are not limited to:

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, and obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customer issues

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Resolve customer service complaints by referring and assigning tasks to appropriate point of contact for resolution

Complete booking forms, prepare change of address records and issue service order requests

Refer unresolved customer grievances to designated departments for further investigation

Determine charges for requested services, quote trip charges and arrange for billing or payment

Contact customers to respond to inquiries and to notify when technicians are in route

Solicit sales of new or additional services or product offerings

Must be extremely detail oriented and able to accurately process transactions

Perform other duties as assigned by management

Field Routes experience preferred

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.

Education, Experience, Knowledge:

High school diploma or general education degree (GED)

Previous call center, customer service experience preferred.

Field Routes experience is a PLUS

Physical Requirements:

Requires sitting for extended periods of time. Ability to listen, hear and speak clearly over the phone or headset and focus at close distances to computer monitor.

Special Requirements:

Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Ability to work with Microsoft Office (Word, Excel and Outlook) and other company provided software with minimal supervision

Ability to work on desktop computers and phone system

Ability to speak and communicate with others to convey information effectively

Ability to apply critical thinking skills of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Possess a service orientation by actively looking for ways to help people.

WORK ENVIRONMENT:

This position will primarily work in a climate controlled office and challenging client interactions may be encountered on occasion.

WORK HOURS:

Forty (40) hours per week

COMPENSATION:

This is a full-time non-exempt position that is eligible for overtime with prior approval.

BENEFITS:

Eligibility for health, vision and dental coverage, 401(k) plan and flexible spending accounts, subject to plan terms

Eligibility for benefits such as life insurance, short- and long-term disability and long-term care, subject to applicable waiting periods

Paid time off (PTO) earned on an accrual basis after 90 days of employment

Company-paid holidays

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Lawton Group is an Equal Opportunity Employer which makes employment decisions without regard to race, color, sex, age disability or marital status. This Company also complies with the Americans with Disabilities Act of 1990. During the interview process, you may be asked questions concerning your ability to perform job-related functions. This Company reasonably accommodates qualified individuals with disabilities and bona fide religious beliefs.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.