Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Training & development

Screenmobile of Charlotte is seeking a positive and detail-oriented individual to join our Scheduling Team. We are a family owned franchise that specializes in screens for windows, doors, and porches as well as top of the line outdoor products. This is a full time position in a casual work environment that offers a competitive salary, paid time off, paid holidays, 401k matching, overtime when applicable, and bonuses.

This position is right for you if you strive to offer the best in customer service, are familiar with operating systems and are detail oriented. You will be required to stay on top of all communication with our custom homebuilders, communicate clearly and effectively in a timely manner, and maintain control of the schedule for all builder projects.

Specific Responsibilities:

Answer busy phone line dedicated to our builder line

Coordinate, confirm appointments and implement service technician scheduling

Utilize operating system for scheduling, invoicing and processing payments

Communicate with customers clearly and effectively

Collect payment and/or payment information from customers for work performed

Process customer communications accurately and efficiently

Exercise administrative judgment; assume responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service within the functional area

Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Previous Scheduling/Logistics experience preferred

Two or more years Customer Service experience required

Proficiency to navigate basic office support software

Must be extremely detail oriented as the position involves taking down and relaying information (dates, locations & times)

Team player who can work with the residential scheduling team as well

Excellent customer relation skills

Problem solving skills/have common sense

Take pride in what you do

We are actively interviewing for this position – Apply today and we will follow-up!

• All Screenmobile Franchisee locations are independently owned and operated. All positions are positions offered by individual Screenmobile franchisees who will interview, hire, pay, manage, etc. the person who is hired for that respective position at each specific location. All Screenmobile employment opportunities potentially identified through this page are offered by individual Screenmobile franchisees. These positions are not through Screenmobile Corporation or the franchise. They are offered exclusively through local Screenmobile franchisees. Withholdings, taxes, insurance, health care and other employment requirements are the responsibility of the local Screenmobile Franchise owner.