Job Description

In this role, you will deliver remarkable customer service to our Industrial Customers and Retailers who make inquiries about our products and services and/or who participate in the Red Wing for Business Program. You will collaborate with our Industrial Team to assist in account management by coordinating and implementing account and program set up.

Your Essential Duties & Responsibilities in this role:

• Provide our customers with a remarkable customer experience by providing timely, friendly, and knowledgeable service that exceeds their expectations.

• Work directly with the Industrial Team to support our business advantage accounts by assisting them with account set up, program set up, changes to the accounts, investigating and resolving concerns, and communicating to the customer as needed.

• Collaborate with the Industrial Team to ensure a smooth transition while onboarding new accounts.

• Partner with Red Wing for Business on any changes that occur, ensure all systems are consistent and accurate, and investigate and resolve disputes.

• Assist participating retailers with any business advantage account questions.

• Develop and maintain a deep knowledge and expertise of products, pricing and procedures while keeping up to date on relevant industry changes.

• Educate and assist customers about product and services and recommend the appropriate product solution.

• Identify the customers’ needs and be able to provide a solution that fits their needs and their program(s) via phone and email.

• Assist with Ecomm online orders

Qualifications

MINIMUM EDUCATION AND EXPERIENCE:

Bachelor’s degree or equivalent to four years related experience/training; or equivalent combination of education and experience. Experience must be related to customer service.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Significant Knowledge of product offerings

• Proficient use of Word, Excel, Outlook, Internet, Salesforce.com, and order systems.

• Analytical thinking skills.

• Excellent oral and written communication skills.

• Customer service driven.

• Good interpersonal skills and the ability to work in a team environment.

• Must be able to relate to all different types of people from different cultures and backgrounds. Must establish trust between customers and the company, and must give the impression of sincerity, empathy and willingness to serve the customer.

Additional Information

Red Wing Shoes is an Equal Opportunity Employer .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)