Job Overview:

We are seeking an experienced Business Analyst with a strong background in process analysis, data analysis, documentation, testing, quality assurance, strategic planning, and change management. The ideal candidate will have 6+ years of experience in analyzing business processes, providing data-driven insights, and supporting the successful delivery of business solutions. This role requires excellent problem-solving abilities, strong communication skills, and the ability to collaborate with cross-functional teams to align business goals with IT solutions.

Key Responsibilities:

• Analyze and map current business processes to identify inefficiencies, gaps, and opportunities for improvement.
• Work closely with business stakeholders to understand business needs, objectives, and challenges.
• Recommend process improvements and optimize workflows to increase operational efficiency.
• Support process redesign initiatives by ensuring alignment with organizational goals and requirements.

Data Analysis and Reporting:

• Collect, analyze, and interpret data to support business decisions and process improvements.
• Develop and maintain reports, dashboards, and data visualizations to track key performance indicators (KPIs) and business metrics.
• Conduct root cause analysis and provide actionable insights based on data findings.
• Collaborate with business and technical teams to ensure data integrity and accuracy in reporting.

Documentation:

• Create detailed business and technical documentation, including business requirements, process flows, and user guides.
• Maintain comprehensive documentation of business processes, systems, and workflows.
• Ensure all project-related documentation is clear, accurate, and up-to-date.
• Document test cases and results, ensuring alignment with business requirements and quality standards.

Testing and Quality Assurance:

• Develop test plans, test cases, and perform user acceptance testing (UAT) to ensure solutions meet business needs and requirements.
• Collaborate with QA teams to ensure comprehensive testing of systems and applications before deployment.
• Identify and document defects, track issues, and work with stakeholders to ensure timely resolution.
• Ensure that all deliverables meet the organization's quality assurance standards and specifications.

Change Management:

• Support change management initiatives, ensuring smooth transitions for process and system changes.
• Work closely with stakeholders to understand the impact of changes on business processes and ensure proper communication and training.
• Assist in developing and implementing change management plans, including stakeholder engagement and communication strategies.
• Track and measure the success of change initiatives, ensuring business objectives are met.

Skills and Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 6+ years of experience as a Business Analyst or in a similar role, with a focus on process analysis, data analysis, and reporting.
• Strong knowledge of business analysis techniques, methodologies, and tools (e.g., SWOT, BPMN, UML).
• Experience with data analysis tools (e.g., Excel, Power BI, Tableau, SQL) and reporting platforms.
• Proven ability to document business and technical requirements, process flows, and use cases.
• Solid understanding of software testing methodologies, including UAT, and familiarity with QA processes.
• Strong strategic planning and road mapping skills, with the ability to align business and IT goals.
• Experience in change management processes, including managing stakeholder communication, training, and support.
• Excellent problem-solving and analytical skills, with attention to detail and accuracy.
• Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Knowledge of Agile, Scrum, or similar project management methodologies is a plus.

Preferred Qualifications:

• Certification in Business Analysis (e.g., CBAP, CCBA).
• Experience with ERP, CRM, or other enterprise systems.
• Experience in data governance and data quality practices.
• Familiarity with project management tools (e.g., JIRA, Confluence, Asana).
• Change management certification (e.g., Prosci or similar).