Job Description

Performing the following duties:

• Manage and configure SaaS business applications to align with business requirements.
• Provide end-user support, training, and guidance on application functionality and best practices.
• Collaborate with stakeholders to identify system enhancements and process improvements.
• Act as a liaison between the organization and SaaS vendors for issue resolution and feature requests.
• Develop and maintain comprehensive documentation for system configurations, workflows, and processes.
• Monitor application performance, identify issues, and implement solutions to improve reliability and efficiency.
• Analyze business processes and recommend technology solutions to optimize operations.
• Ensure data integrity and security across business applications.

Qualifications

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 3+ years of experience managing and supporting SaaS business applications.
• Strong understanding of ERP/CRM, WMS, or BI systems and their role in business operations.
• Background in accounting and transactions, with a solid understanding of financial processes.
• Proficiency in database structures, with the ability to analyze, interpret, and leverage data to inform business decisions.
• Excellent communication, problem-solving, and project management skills.
• Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment.

Additional Information

Fortessa Tableware Solutions, LLC offers excellent competitive compensation and a robust benefits package that includes:

• Medical, dental, and vision
• 401(k) plan with a company match
• Short-term and long-term disability – 100% paid by the company
• Vacation/Paid Time Off, starting with 4 weeks per year
• Paid company holidays
• Annual wellness stipend
• Generous employee purchase discount

This position is available at either our Ashburn, VA or Winchester, VA office.

All your information will be kept confidential according to EEO guidelines.

We look forward to hearing from you!