Benefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Wellness resources
Job Overview: Black Diamond Harley-Davidson is seeking a motivated and enthusiastic Business Development Center Specialist to join our team. The BDC Specialist will play a key role in creating a seamless experience for our customers by managing inbound and outbound communications, coordinating appointments, and supporting the sales team. This is a fantastic opportunity for a customer-focused individual with strong communication skills who thrives in a fast-paced environment.
Key Responsibilities:
Manage and respond promptly to inbound leads, including phone, email, and website inquiries.
Make outbound calls and texts to potential customers to schedule appointments and follow up on leads.
Maintain and update the customer relationship management (CRM) system with detailed notes and records.
Schedule appointments for sales and service teams, ensuring accurate and timely communication with customers.
Assist in the coordination of customer events, promotions, and follow-up marketing initiatives.
Provide excellent customer service, answering questions and resolving inquiries to enhance customer satisfaction and retention.
Collaborate with sales and marketing teams to identify new opportunities and improve lead management strategies.
Qualifications:
High school diploma or equivalent
1-2 years of experience in customer service, sales, or a similar role, ideally within the automotive or powersports industry.
Strong written and verbal communication skills with a customer-focused approach.
Proficient in using CRM software and Microsoft Office Suite.
Ability to work in a team environment, multitask, and manage time effectively.
Enthusiasm for the Harley-Davidson brand and a passion for delivering exceptional service.
What We Offer:
Opportunities for career growth and professional development.
A positive and supportive work environment with a team of dedicated professionals.
Employee discounts on merchandise and services.
Join Black Diamond Harley-Davidson and become part of a passionate community dedicated to excellence and customer satisfaction!
Black Diamond Harley-Davidson is an Equal Opportunity Employer.