Job Description

Our Shelter Solutions business offers a comprehensive portfolio of metal roof and wall systems and complete pre-engineered building systems that are optimized for strength, durability and design flexibility. Our portfolio of brands is supported by our industry leading expertise and our relentless focus on processes and technologies that enable our customers to operate faster, easier and in a more connected way.

Our Market Development Representative- Hypersteel plays a key role in expanding market presence and driving growth for our light gauge steel building solutions across multiple sales channels. This individual will work closely with builders, dealers, distributors, architects, general contractors, and developers to support business development efforts, customer training, and overall market expansion.

This role is ideal for someone with a strong sales mindset, excellent communication skills, and experience within the metal building, roofing, wall panel, or broader construction products industry. The right candidate will be comfortable building relationships, educating customers on products and technology solutions, and helping customers successfully bring projects to market.

Responsibilities:

• Develop relationships with builders, dealers, distributors, architects, developers, general contractors, and other key industry partners to grow market share
• Support multiple sales channels including direct retail, distribution, dealer networks, and turnkey building providers
• Help customers understand the differences between channels and identify the right solutions based on their business model and project needs
• Work across a brand-agnostic environment, supporting multiple product lines and routes to market
• Support customers through the sales process, product education, onboarding, and ongoing account development
• Train customers on technology platforms, systems, and product solutions
• Help customers understand metal building systems, product applications, and installation processes
• Identify and develop new business opportunities across various customer segments and markets
• Collaborate with internal teams including customer service, operations, engineering, and sales leadership to support customer success
• Assist customers with navigating systems, processes, project coordination, and product selection
• Support business development initiatives focused on expanding adoption of light gauge steel building solutions
• Provide a high level of customer service while helping resolve issues and appropriately manage customer expectations
• Build credibility with customers through strong communication, product knowledge, responsiveness, and relationship management

Qualifications

** To be successful in this role you have:**

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• This position is not eligible for employment based sponsorship.
• High school diploma or GED equivalent required
• Strong verbal and written communication skills and the ability to learn and apply standard outreach and qualification practices.
• Relationship-building and interpersonal skills with the ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership.
• High motivation, curiosity, and openness to coaching and feedback.
• A resilient work ethic; reliable, confident, collaborative, driven, and coachable.
• Willingness to learn AI-native tools and innovate on how they’re used to enhance outreach, prioritization, and daily workflows.
• Strong organization and attention to detail with the ability to follow established processes for documenting activities and managing follow-ups.
• Ability to influence others and convey a sense of urgency to drive issues to closure.
• A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly.
• Ability to participate in development simulations, in-person messaging activities, and meet defined performance and metrics expectations.
• Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue.
• Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months.

For positions in this location, we offer a base pay of $32.29 per hour, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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