Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Competitive hourly pay rate plus commission and/or bonuses

Paid training

Paid Time Off

Job Summary The Business Insurance Account Manager / Customer Service Representative provides excellent customer experience for potential and existing commercial customers. We are looking for a RARE INDIVIDUAL:

Someone who wants to be GREAT

Looking for a challenge every day

Gets satisfaction out of their job

Wants to help people (clients)

Desires to learn and develop

This role will be for an individual Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

Assist with the management of existing commercial insurance clients

Assist with the acquisition of new commercial customers

Supporting Agency Goals

Responds to customer inquiries regarding coverages, billing, claims, or products

Drives customer satisfaction

Serves as a liaison on behalf of the customer between the agency and various business partners

Qualifications

Demonstrated customer service experience and effective communication skills

Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

Knowledge and basic technical understanding of insurance

Ability to follow processes, workflow, and work independently

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.