AmSpec is developing and deploying several enterprise software solutions and needs a Business Process Analyst that will serve as the liaison between business, IT, and technology vendors. This role is critical in our ability ensure that the solutions developed and deployed are aligned with our business objectives of efficiency, adaptability, and rapid growth.
Job Description
• Develop process improvements by conducting business and systems process analysis; assess business process and system inefficiencies; integrate new systems and processes with existing ones
• Record requirements for existing processes and for implementing new software systems and follow through implementation, testing, and rollout to ensure that requirements were appropriately implemented and adopted.
• Partner with and serve as a liaison to internal departments (Operations, IT, Finance, HR) gather business requirements needed for system modifications, enhancements and implementation to ensure that systems provided align with long-term business strategies
• Demonstrate fluency in business processes and stay current with customer / stakeholder needs and strategies
• Elicit and clearly document business and systems requirements
• Collaborate closely with internal and external developers to design, develop, and implement the requirements
• Vet all enhancement requests, prioritize them based on the impact to the overall users base
System Testing, Deployment, Training and Support
• In charge of UAT efforts, ensuring all key stakeholders are engaged and sign off on the change prior to release
• Develop and execute test plans based on requirements and provide guidance to testers during QA process
• Follow up with the internal testing teams and provide feedback to vendor (or internal development team) in a timely manner.
• Provide and support the implementation and deployment and training of business solutions and systems
• Identify ways to increase adoption and customer satisfaction
• Support and align efforts to meet client and company needs with an emphasis on improving customer satisfaction
• Manage customer relationships and expectations and oversee Change Management to ensure users have a positive experience with the new process and tool
• Support the system as well as conversions, upgrades, enhancements
Required Skills
• Strong leadership and interpersonal skills
• Demonstrated ability to capture complex process and system requirements and follow through with implementor / IT
• Ability to work independently and influence a broad cross-functional team
• Strong organizational and communication skills (both verbal and written)
• Industry knowledge together with up-to-date related technical abilities. Experience in a highly regulated environment is a plus.
• Formal BA/BPA training with demonstrated record of managing complex environments
Required Experience
• Strong leadership and interpersonal skills
• Demonstrated ability to capture complex process and system requirements and follow through with implementor / IT
• Ability to work independently and influence a broad cross-functional team
• Strong organizational and communication skills (both verbal and written)
• Industry knowledge together with up-to-date related technical abilities. Experience in a highly regulated environment is a plus.
• Formal BA/BPA training with demonstrated record of managing complex environments